Customer Account Representative

The Customer Account Representative serves as the Customer's champion throughout the organization and is responsible for leading key initiatives that provide product, process, and customer service excellence on behalf of the company. This position will serve as a primary link between our external customers and internal departments including Sales, Production Planning, Scheduling, Quality, Quoting, Operations Management, CAD (Computer Aided Design), Accounting and Information Services functions.
What You'll Be Responsible For: 

• Actively serve as the customer's champion and advocate, promoting customer service excellence in a manner that meets the profitability targets of the manufacturing plant.
• Collaborate with internal Manufacturing/Operations staff to inform, manage, and balance customer requests/needs with the operational capacity and capability of the manufacturing plant.
• Communicate, collaborate, and resolve issues involving quality, customer priorities and customer expectations with internal departments including Manufacturing/Operations, Scheduling, Load Planning, CAD department, Packaging and Transportation.
• Assist the Designers and Load Schedulers to ensure customer orders are balanced within the capacity and capability of the manufacturing plant.
• Analyze order Input data, forecasting trends, financial data, production reports, capacity plans, and expedited order history data to proactively identify and resolve emerging or existing problems that may affect the company's production/delivery commitment to our customers.
• Develop strategies and tactical plans to manage and reduce costs of multi-delivery point/mixed product loads.
• Serve as an extension of the Outside Sales Team in the evaluation and assessment of new business opportunities that are aligned with the company's manufacturing capabilities.
• Manage, track, and assess metrics associated with the company's "On Time and Complete" delivery model.
• Manage customer's expectations while balancing short- and long-term manufacturing capacity capabilities.
• Alert manufacturing to special or unusual customer orders or requirements.

What You'll Need to Have:

• A minimum requirement of a bachelor's degree in business, Sales, or Marketing, with preference given to recent college graduates within the past 3 - 5 years, or Sales and Marketing professionals with 3 - 5 years of experience.
• Knowledge of ERP (Oracle, EPICS, JDE, etc.)
• Proficiency with Microsoft office products 
• Must be a proficient user of Excel.
• Effective verbal and written communication skills
• Excellent time management skills and ability to effectively multi-task
• An ability to "connect" with customers in a caring and conscientious manner.
• Industry experience in the T-slots market preferred.
• Demonstrated creative problem-solving.
• Initiative -- Creates and seizes opportunities to win, even when faced with ambiguity. True passion for results
• Judgment -- demonstrated history of showing sound judgment decisions.
• Team Focus -- catalyst for success of the whole team, not just one's own goals. Knows and has demonstrated how to make this happen.
• Emotional Intelligence -- is aware of their strengths, weaknesses and blind spots and fully understands the impact that their behavior has on the behavior of others around them.
• Business Intelligence -- Stays current. Understands how what happens in the world affects us, our marketplace, and our competition.
• Tenacious Advocacy -- Systematically seeks information on the organizations and customer's wants and needs, and advocates for preferred outcomes.

What You'll Love About Us:

• Medical, Dental, Vision
• Paid Time Off, Matching 401k
• Tuition Reimbursement