Customer Account Manager | Entry Level

Please be mindful that employees will be asked to come to the McLean office 3-4 times a week.

The Entry Level Account Manager maintains the daily operations of the customer service and sales team. This position develops, implements and maintains processes, procedures, and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through customer service.

Essential Duties and Responsibilities:

• Identify and generate new sales opportunities through relationship building
• Participate in on-going product training courses
• Work with your manager to ensure alignment with company goals
• Review sales activities and prospective customers with management
• Execute day to day sales, marketing, and campaign management
• Manage the implementation and delivery of a key client’s activity, maximizing performance, return on investment, and identifying an opportunity to expand
• Own all problem solving, troubleshooting, client campaign requests, and key implementations
• Build client relationships through service excellence and balance their campaign needs with your proactive approach

This is an entry-level position that we will train into a management position if successful.

JOB REQUIREMENTS | Other Knowledge, Skills or Abilities Required:

• 0 to 2 years of Customer Service experience
• Ability to cross-train and develop team members
• Ability to perform Account Retention
• Excellent verbal and written communication
• Ability to multi-task and to react well under pressure and treat others with respect
• Focuses on solving conflicts and actively listening to others
• Work efficiently and effectively, both independently and as a team.
• Balances team and individual responsibilities and helps build a positive team spirit.
• Adapts and able to deal with frequent changes in the work environment
• Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.

Job Type: Full-time

Pay: $975.27 - $1,294.95 per week

Benefits:

• Employee discount
• Flexible schedule
• Professional development assistance

Experience level:

• No experience needed

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Travel requirement:

• No travel

Application Question(s):

• Please provide the best email for us to use when contacting you.

Education:

• High school or equivalent (Required)

Ability to Commute:

• Arlington, VA (Required)

Ability to Relocate:

• Arlington, VA: Relocate before starting work (Required)

Work Location: In person