Custodial Operations Lead - Oregon Zoo

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We are hiring for a Custodial Operations Lead. At the Oregon Zoo, we believe in the power of a clean and well-maintained environment to enhance the visitor experience and support our mission. By joining our Custodial Department, you will be an integral part of a team dedicated to creating a positive and memorable experience for all. If you are passionate about cleanliness, teamwork, and creating a welcoming atmosphere, we invite you to apply for the Custodial Operations Lead position and be a vital part of our zoo's journey.
Work Week: Will vary based on zoo operations, events and coverage needs. At least one weekend day per week will be expected.
Shift: Projected to be a swing shift position, but actual shifts may vary based on zoo operations, events and coverage needs. It can be expected that shifts will provide daily overlap coverage between day and evening custodial shifts and may provide coverage during evening events and festivals.
As the Custodial Operations Lead you will:

• Under the direction of the Custodial Supervisor serves in a lead capacity. Lead duties typically include new employee orientation regarding work assignments, and supply/equipment locations and use; training and direction on work procedures and quality standards; following up on assignments; and providing input to the supervisor regarding team and individual performance.
• Coordinate schedules and prioritizes duties and responsibilities; ensures coverage for breaks and absences. Monitors and reports hours worked, including tracking absences.
• Provides training and direction on work assignments, procedures, equipment and quality/safety standards; tracks and keeps records of training. Assists with monitoring assignments to ensure completeness and quality; provides corrective guidance as needed. Communicates performance issues to supervisor.
• In collaboration with the supervisor, facilitates requests for custodial assistance, which may include set-up and take- down for special events, assembling office furniture, and coordinating operations with security, maintenance and other departments.
• Cleans bathrooms, exhibits, public and private spaces. Various project cleaning work including pressure washing, high dusting, deep cleaning exhibits and preparing areas to open to the public.
• Operates and trains individuals in a variety of specialized equipment, such as floor scrubbing machines, carpet extractors, carpet shampooing equipment and high-speed floor polishers or other similar equipment.
• Inspects and ensures all equipment, tools and supplies are cleaned, in working order, and returned to designated areas and prepared for next use. Ensures proper disposal of fluids, chemicals, equipment and packaging. Responds to facility and equipment problems and safety issues; arranges for repairs. Reports major issues to supervisor.
• Audits custodial work of team and ensures work meets quality standards.
• Maintains records, assembles information and/or documentation, and responds to email and voicemail. Responsible for upkeep of procedure manuals; makes suggestions for process improvements.
• Coordinates the ordering and purchasing of materials, supplies and equipment, including surplus and proper storage.
• Assists in building operation, maintenance and security-related needs, such as waste disposal and recycling issues, contracts, preventative maintenance and coordination with security.
• Actively participates on committees and/or attends meetings as appropriate.
• Assists with planning; identifies short-term and long-term projects or need for equipment, supplies and staffing.
• Performs duties of the Custodian classification.
• Build and maintain positive relationships and contribute to a positive team atmosphere; engage with others in ways that foster respect and trust
• Encourage and appreciate diversity in people and ideas - seek to understand the perspectives of others
• Provide excellent customer service - assist the public, public officials and agency partners, and other employees in a professional and courteous manner with the goal of meeting or exceeding expectations
• Work safely and exhibit regular and predictable attendance
• Perform assigned duties during an emergency situation.
• Perform other duties as assigned.

Attributes for Success

• Ability to lead, train and give instruction to others.
• Timeliness and follow through
• Experience operating a variety of specialized equipment, such as floor scrubbing machines, carpet shampooing equipment and high speed floor polishers, fork lifts or other similar equipment.
• Detail-oriented with the ability to be flexible, manage multiple tasks and shifting priorities, work under pressure and meet deadlines.
• Work independently, be self-directed and work as a member of a team; independently make decisions and exercise good judgment.
• Ability to troubleshoot and work through issues, concerns, complaints, and emergencies.
• Effectively communicate; understand and follow verbal and written instructions and compose correspondence, produce clear documentation, and monitor and maintain records.
• Experience in basic word processing, spreadsheet, email applications, and skills to learn other applications as required.
• Understanding of standard custodial practices, procedures and techniques.
• Exercise care in the use of cleaning materials and equipment for different types of building surfaces and in the operation of a variety of janitorial equipment.
• Basic knowledge of safety and fire codes related to room setup.
• Lift and carry up to 50 lbs. without assistance; occasionally up to 100 lbs. with a two-person lift.
• Ability to use discretion with confidential and sensitive matters.
• Ability to work; day, night shift, evenings, weekends and holidays as needed.

Diversity and inclusion: At Metro, we're committed to hiring a workforce representative of the communities we serve, recognizing that a diverse workforce strengthens our organization. We invest in employees by supporting equitable and inclusive hiring practices, employee policies and training programs.

TO QUALIFY
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.
Minimum Requirements

• Five years of custodial experience, including two years experience leading and directing employees or similar higher- level responsibilities, such as organization, record keeping, facilitating projects and overseeing employees
• Any combination of education and experience that provides the necessary knowledge, skills, and abilities to perform the classification duties and responsibilities

Required

• Valid driver's license

Additional Qualifications that must be obtained within 60 days of hire:

• Blood Borne Pathogen Training
• Emergency and Safety Procedures Training HAZMAT Awareness Level Training
• Forklift Certification

Shift: Projected to be a swing shift position, but actual shifts may vary based on zoo operations, events and coverage needs. It can be expected that shifts will provide daily overlap coverage between day and evening custodial shifts and will provide coverage during evening events and festivals.

Driving Record Check: The candidate selected for the position will need to pass a Driving Record check prior to being hired. Speeding tickets do not necessarily preclude employment and will be evaluated on a case by case basis.

If this statement is true for you, then you may be ineligible to apply:
If I was terminated for cause during any of my employment with Metro, or resigned in lieu of termination, I understand I may be ineligible for rehire for a minimum of 3 years.
Like to have qualifications:
You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Your transferable skills are any skills you have gained through education, work experience, including the military, or life experience that are relevant for this position.

• Strong experience in communication
• Strong experience in leadership and motivating a team

COMPENSATION AND REPRESENTATION

Based on the Oregon Pay Equity Act requirements, Metro's internal equity review process, and the candidates' qualifications, the appointment will typically be made between $20.68 per hour to the equity range of $23.39 per hour. The full-salary range for this position is $20.68 - $26.37 per hour.
This position is eligible for overtime and is represented by Liuna 483 union. It is classified as an Operations Lead. Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions.
SCREENING AND EVALUATION
The application packet: The application packet consists of the following documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.

• A completed online application
• Complete responses to supplemental questions

The selection process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.

• Initial review of minimum qualifications
• In-depth evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates/interviews
• Testing/assessments (if applicable)
• Reference check
• Driving records check for finalist candidate (if applicable)

Questions?
Recruiter: Megan Warneke
Email: megan.warneke@oregonmetro.gov Employment Type: Full Time