Address
Form of work
Salary- Facility engaged in the development, manufacturing, sale, and service of state-of-the-art nuclear medicine imaging systems.
Position Responsibilities.
- Provide onsite support and phone support to Field Service organization problems and product issues related to software, firmware, networking and their clinical applications
- Take personal ownership of the customer experience. Facilitate customer satisfaction through initiation of problem resolution and escalation.
- Engage the necessary resources for problem resolution in timely fashion.
- Directly communicate and build rapport with customers as required. Follow up with customers to ensure all issues are resolved.
- Support new product introductions and first of kind installations
- Responsible for status reporting to internal/external customer support teams
- Participate as a technical resource and or customer advocate as needed
- Provide technical and support to sales and applications as needed
- Improve productivity by highlighting deficiencies and recommending change in tools, training, and processes
- Reports to Director of customer service
Experiences, Knowledge, Skills and Abilities
- Experience servicing and troubleshooting electrical/electronic equipment
- 3 years of experience servicing/installing medical imaging equipment CT & Nuclear preferred
- Able to work independently
- Approximately 30 possible air travel
- Typical service area within 100 miles of metro region
- Strong sense of customer service with excellent interpersonal skills
Job Type: Full-time
Salary: $90,000.00 - $110,000.00 per year
Healthcare setting:
- Hospital
Medical specialties:
- Nuclear Medicine
- Radiology
Travel requirement:
- Travel
Ability to Relocate:
- Los Angeles, CA: Relocate before starting work (Required)
Work Location: In person
