Job Title: Customer Service Call Center Representative-EXP
Location: Salem OR 97302
Duration: 3-6 Months of contract + High Possibility of extension
** Hours of operation of 5AM-7PM seven days a week** This is a 40 hour a week position with occasional opportunities for OT. Ideal candidates will need to be flexible with working possible early mornings and/or weekends. Attendance and punctuality are essential functions of the position. This position is located on-site in an office call center environment **
- This position is inbound customer service providing technical support assistance for electronic lockboxes and access keys.
- Candidates are expected to multi-task tools and screens to perform technical support assistance via telephone in an efficient and effective manner, while maintaining courteous and professional.
- Determine call resolution and document calls appropriately. Apply established customer satisfaction skills to resolve issues with end users providing a positive customer service experience. Follow call-handling procedures to assure uniform support within the guidelines of the department.
- Meet call handling, volume, and productivity performance metrics. Performs other duties as required or assigned.
- Support of additional skillsets, projects and opportunities may be available. Attendance and punctuality are essential functions of the position.
- Education: HS Diploma
Job Types: Full-time, Contract
Pay: $15.00 - $16.00 per hour
Schedule:
- 8 hour shift
- Day shift
- No nights
- Weekends as needed
Work Location: In person