CSR Night and Weekends

The hours are from 2:30pm-7:30pm Monday through Friday and 9am-3pm on Saturdays

The CCR supports the day-to-day operations of the company and is the primary point of contact for customers. The CCR answers the phone, obtains customer information, books calls, and addresses customer concerns. If an issue arises, the CCR will work diligently to solve the problem, to the customers satisfaction. A successful CCR must have the ability to function as a part of a team and be able to think creatively and critically.

Requirements:

· MUST have excellent customer service skills

· MUST be able to talk on the telephone for long hours a day

· Basic computer skills and be willing to learn new computer software programs

· Be able to learn by observation and hands-on experience

· Follow routine verbal and written instructions

· Have effective communication skills with coworkers, management, and customers

· Be open to learning new things and applying them quickly

3 Reasons You’ll LOVE Working for Us…

1. Our employees must win! We realize that the only way to have happy customers is to have a happy team of people serving them! We do everything imaginable to support our people, lift them up to make them better, and ensure that they’re successful. And for doing a great job, they receive tremendous financial rewards—as well as incredible career satisfaction. This is a workplace you’ll enjoy being a part of.

2. Our customers must win! We do everything imaginable to ensure that our customers are 100% satisfied and absolutely love our services. If they don’t, we do whatever is necessary to make them wildly happy they did business with us—so much so that they insist on telling their friends and family!

Our company must win! We believe if we’ve done absolutely everything possible to make sure our customers win and our employees win, we will naturally win. And we must win—and be financially successful—to help more customers and provide more opportunity for our employees and their families.

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Expected hours: 37 – 40 per week

Benefits:

• On-the-job training

Experience level:

• 1 year

Shift:

• Evening shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person