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SalaryAre you interested in working with a great team where you will be appreciated? If you are an effective communicator, team player and a result driven person then we have the perfect job for you – Membership Coordinator!
We are looking to hire a quality individual that is interested in a long-term opportunity and who is eager to learn and improve their skills.
Howell Chase Heating & Air Conditioning is a fast-growing company driven by integrity and quality workmanship and we are searching for a CSR to join our fun, fast-paced and busy team.
Join our team and unlock the potential for higher earnings with our performance-based pay structure complementing our hourly rates. Take charge of your financial growth while contributing to our dynamic workplace.
Essential Job Duties:
- Schedule routine HVAC maintenance appointments for residential or commercial properties based on service agreements, equipment warranties, and maintenance schedules.
- Coordinate with customers to arrange convenient appointment times and ensure minimal disruption to their operations or daily activities.
- Communicate job details, including service requirements and customer expectations, to technicians accurately and promptly.
- Maintain accurate records of scheduled maintenance appointments, service history, and equipment specifications in maintenance management systems or databases.
- Serve as the primary point of contact for customers regarding scheduled maintenance appointments, service reminders, and follow-up communications.
- Provide courteous and professional assistance to customers, addressing their questions, concerns, and requests promptly and accurately.
- Manage maintenance contracts and service agreements with customers, ensuring compliance with contractual obligations, service levels, and pricing terms.
- Renew or renegotiate contracts as needed, in collaboration with sales and customer service teams, to maintain customer satisfaction and retention.
- Conduct quality assurance phone checks on completed maintenance tasks to verify work quality, completeness, and customer satisfaction.
- Identify opportunities for process improvements and efficiency enhancements in maintenance coordination and service delivery.
- Collaborate with management and other departments to implement best practices and streamline workflows for improved customer service and operational effectiveness.
- Review scheduled maintenance appointments and service requests for the following day to identify HVAC filters required for each job and acquire for technicians in prepared spaces.
- Collaborate with customer service representatives, dispatchers, and management to implement best practices and standard operating procedures for scheduling and appointment confirmation.
- Communicate any schedule changes or updates to customers as needed, including appointment delays, technician substitutions, or service modifications.
Requirements & Qualifications:
- Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience.
- Proactive & accountable
- Self-motivated, fast learner and highly organized multi-tasker with attention to detail
- Excellent phone etiquette, communication and customer service skills especially under pressure
- Familiarity with Service Titan and HVAC dispatching is ideal (will train for right person)
- Team player who is a self-starter and able to learn independently
- Confident in utilizing and learning new software programs
- Geographical knowledge of service area or map reading skills
- High school diploma or general education degree (GED)
- Must enjoy helping and working with others
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Bluffton, SC 29910: Relocate before starting work (Required)
Work Location: In person
