CSR/ Inbound/Outbound Caller

LET'S WORK TOGETHER- COME JOIN THE GEORGE BRAZILFAMILY!

George Brazil technician’s and Customer Service Team are proud to call Phoenix home—and that includes all the beauty of Maricopa County, not just the metro downtown area. We offer 24/7 residential service all over the valley. With over 30 years in business, we’ve greatly expanded our service area so we can serve more clients throughout Maricopa County.

We pride ourselves on being the best at what we do, our family-oriented culture, long-term growth potential for our employees, and appreciate the value of diversity in the workplace. If you're a motivated, hard-working individual, who values the importance of a job well done, strong customer service experience and a passion for the plumbing industry, then we want you on our winning team! Our company has been named “Top Places to Work in Phoenix” by CareerBuilder and won the Better Business Bureau Torch Award for Ethics. Visit Us: https://georgebrazilhvac.com/about/careers

What You’ll Do:

Our Call Center team is filled with individuals that are engaging on the phone, charismatic, customer service-minded problem-solving go-getters. Ideal candidates that join our Call Center team have experience in call center environments, Outbound calls a must, telemarketing, and other phone-based experience and are highly motivated and competitive, with a strong work ethic and exceptional customer service skills.

• Provide fast, friendly, and fun customer service to both internal and external customers
• Make outbound calls to book, confirm, and survey upcoming or completed appointments
• Answer incoming calls related to service, billing, and other departments
• Schedule service/estimate appointments in a timely manner.
• Manage & deescalate customer concerns and work to resolve them efficiently and effectively
• Answer questions and resolve issues related to past or future services
• Other assigned duties as directed by management

What You’ll Bring:

• Career-minded, with excellent customer service skills, and outstanding interpersonal and communication skills
• Ability to think critically and problem solve
• Someone who leads by example, enthusiastically inspiring team members to follow best practices and departmental policies
• Able to take direction and quickly learn new procedures, processes, and services offered by George Brazil/Patrick Riley with keen attention to detail
• Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals
• Comfortable using technology; ideally familiar and experienced with HVAC
• Able to reliably meet a required flexible/variable hour work schedule including weekends based and adhere to the company attendance policy
• Critical thinking and Problem solving
• Ability to multitask
• Proven ability to process high volumes of work with great accuracy
• Basic knowledge of Microsoft Office applications (Outlook, Excel, Word, and Teams)
• Excellent written and verbal communication skills
• Knowledge of Successware21 and ServiceTitan CRM a plus
• HVAC/Plumbing experience a plus but not required
• High School Diploma or equivalent
• 2 years minimum experience
• Must be authorized to work in the U.S.

What we offer!

• Management Support
• 8 Paid Holidays
• Vacation and Sick Time
• Paid and Ongoing Training
• Weekly Pay!
• *In Season* Raffled Cardinals Tickets
• Health Benefits!
• Year-Round Work
• Work Life Balance
• A Company That Believes in Your Success and Growth

*We are a Substance-Free Company*This is safety-sensitive position. Applicants are subject to a background check, fit-for-duty exam, and pre-hire drug screen (non-THC). Must be authorized to work in the United States.

Equal Employment Opportunity

George Brazil Air Conditioning and Heating is committed to an equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law. In Arizona, the following also are a protected class: race, color, religion, sex, age, disability, AIDS/HIV status, national origin, status as a cardholder for medicinal marijuana, and genetic test results.

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Night shift

Supplemental pay types:

• Bonus opportunities

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Application Question(s):

• Are you able to work the weekends?

Experience:

• Customer service: 2 years (Required)
• Outbound Sales: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person