Csr - Customer Service Representative

Job Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a full-time Monday to Friday 8 to 4:30 position based in Sacramento.

Duties:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner

- Provide product information, resolve customer complaints, and offer solutions to ensure customer satisfaction

- Build estimates for Commercial Account approvals; Invoice Commercial Accounts

- Conduct outbound calls to follow up with customers and promote sales opportunities

- Utilize phone etiquette skills to effectively communicate with customers

- Analyze customer needs and recommend appropriate services

- Maintain accurate customer records and update information as needed

Experience:

- Previous experience in Customer Service and/or Service Titan program a plus

- Strong communication skills, both written and verbal

- Proficient in using computer systems and software applications including processing payments

- Sales experience is beneficial but not required

We offer competitive pay for our Customer Service Representatives. Join our team today and make a positive impact on our customers' experience!

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• On-the-job training
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Sacramento, CA 95841: Relocate before starting work (Required)

Work Location: In person