Csr - Customer Service Representative

Are you interested in a Customer Service career where you help people and make a difference every day? If so, this may be the job for you. Founded in 1987, Life Alert is a top leader in the emergency response industry and expanding due to the ever-growing senior market.

Life Alert is a national company that employs over 500 people and operates out of eight national centers. Life Alert has been in business for over 30 years, and is a leader in the medical emergency response industry. Working at Life Alert not only means you are working for a stable company but you are also doing something positive which you can feel good about.

If you like helping people, are good at Customer Service, and are looking for a rewarding long-term career, our call-center is the right place for you.

We save a life every 11 minutes!

Day Shift Monday thru Friday

6:00 a.m.-3:00 p.m.

7:00 a.m.-4:00 p.m.

8:00 a.m-5:00 p.m.

QUALIFICATIONS

• Strong verbal and written communication skills
• Candidates should have at least 1 year of Customer Service or sales experience.
• Punctuality, organizational skills, and ability to prioritize and multi-task

RESPONSIBILITIES

• Interact with customers via inbound telephone calls to provide information and assistance
• Achieve productivity standards and goals while maintaining the highest level of Customer Service
• Process transactions and reply to inquiries about products and services
• Record customer interactions, details of inquiries, complaints, or comments as well as actions taken
• Use computer system to track, gather information, and/or troubleshoot customer issues
• Refer unresolved customer issues to designated call center department or supervisor for resolution
• Communicate in a professional manner - with a positive tone
• Reputable habit and track record for excellent attendance and being punctual in the workplace

Education:

• High school or equivalent (Preferred)
• College degree is a plus

BENEFITS

• Medical, Dental and Vision insurance
• Vacation, Personal, Sick and Holiday pay
• Secure Class A office building

Job Type: Full-time

Pay: $18.75 - $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person