Csr - Customer Service Representative

MAINOCEAN CAROLINAS

We provide logistics and supply chain solutions to cargo owners and shippers through the warehouse, port, and vessel management industries.We are proud to be a family-run, regionally-focused company led by three generations with more than 100 years of combined logistics, transport and stevedore experience in the Southeast and Gulf Coast. We are looking to hire a Customer Service Representative with the following qualifications:

The ideal candidate should possess: Superior Customer Service skills in the logistics industry. Outstanding analytical and problem-solving skills. Ability to explain complex technical concepts in layman’s terms. Friendly, cheerful, “can-do” demeanor. Excellent time and task management skills. Adaptable to shifting priorities and work effectively in a fast-paced environment.

The ideal candidate will have the following Job Responsibilities/Expectations:

· Answer inbound calls and emails from customers regarding product orders

· Ask probing questions to determine root cause for any concerns

· Execute the appropriate resolution for the Customer/Client

· Assist customers with the proper use/application of our product(s)

· Troubleshoot product specific issues with the customer

· Escalate customer concerns to the Operations Manager for next level review when necessary

· Must have the ability to convey technical jargon and concerns in a way that customers can understand

· Additional responsibilities as needed

Requirements: Basic computer skills with an emphasis on Google Doc & Microsoft Office Suite. High school diploma with minimum of one year of verifiable Customer Service experience in warehouse environment. Ability to communicate effectively in both written and oral formats. At least 1 year verifiable logistics background.

Sits for extended periods of time at a computer station or work desk; stands and walks regularly throughout the day to include going up and down stairs; uses hands and fingers to operate computers and office equipment throughout the work day; lifts up to 10 pounds regularly, may lift 25 pounds occasionally; exposed to call center environment conditions and moderate noise levels on a regular basis; exposed to warehouse environment occasionally to include lack of temperature control and higher noise levels as well as moving powered equipment in the area of work.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• How many years of Logistics CSR experience do you have?

Work Location: In person