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Form of workJOB SUMMARY
Proficiency checklists completed for both skill sets required at CR1 level: This includes answering phones for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests.Ability to assist in special projects.
Hours : Sat and Sunday and 1 day out of week of your choice 2:00pm -10:30pm
ESSENTIAL FUNCTIONS OF THE ROLE
- Proficient in ALL phone and work request dispatch responsibilities.
- Ability to fill in for CR 1’s on any shift.
- Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.
- Assists with the workflow and assignments for patient transporters.
- Heads or participates in projects in help of the department.
- Accountable for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.
- Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time.
- Performs all position appropriate duties as required in a competent, professional and courteous manner.
KEY SUCCESS FACTORS
- Ability to handle difficult situations; providing conflict resolution if necessary.
- Excellent Customer Service skills.
- Ability to read and write in the English language.
- Proficiency with the Microsoft Office Suite of software.
- Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.
- Ability to be successful in a stressful, fast-paced environment.
BENEFITS
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - 1 Year of Experience
