Address
Form of workSalary: $37,860.00 - $70,054.00 Annually
Location : Anderson County, SC
Job Type: FTE - Full-Time
Job Number: 159192
Agency: Tri-County Technical College
Opening Date: 12/12/2023
Closing Date: 1/19/2024 11:59 PM Eastern
Class Code:: BB30
Position Number:: 108976
Normal Work Schedule:: Other
Pay Band: Band 5
Hiring Range - Min.: $37,860.00
Hiring Range - Max.: $53,957.00
Opening Date: 12/12/2023
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures:: AgencyState of South CarolinaAgencyTri-County Technical CollegeAddressP.O. Box 587Pendleton, South Carolina, 29670Phone864-646-1792THE LANGUAGE USED IN THIS DOCUMENT DOES NOT CREATE AN EMPLOYMENT CONTRACT BETWEEN THE EMPLOYEE AND THE AGENCY. THIS DOCUMENT DOES NOT CREATE ANY CONTRACTUAL RIGHTS OR ENTITLEMENTS. THE AGENCY RESERVES THE RIGHT TO REVISE THE CONTENT OF THIS DOCUMENT, IN WHOLE OR IN PART. NO PROMISES OR ASSURANCES, WHETHER WRITTEN OR ORAL, WHICH ARE CONTRARY TO OR INCONSISTENT WITH THE TERMS OF THIS PARAGRAPH CREATE ANY CONTRACT OF EMPLOYMENT.
Normal Work Schedule (Other):: Tri-County typically operates during the hours of Monday - Thursday 8:00 AM - 5:00 PM and Friday 8:00 AM - 2:00 PM. The successful candidate can expect to travel between multiple campuses in Anderson, Oconee, and Pickens counties.
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
Tri-County Technical College invites applicants to the role of CRM Manager of Recruitment, Admission, and Orientation. Under the general supervision of the Director of Recruitment, Admissions, and Orientation, the successful candidate is responsible for ensuring all CRM systems related to the recruitment, admissions, and Orientation funnel are maintain and utilized at an optimal level for efficient and effective communications and processing of student inquiries and applications.
The Manager will provide data, summary information, and analysis of key strategic indicators on a regular basis allowing the Assistant Director and Director to be proactive in making strategic decisions and in leading and directing the RAO Office and implementation of admissions policy for the college.
Job Responsibilities include but are not limited to:
System Maintenance: Provide ongoing maintenance and development to the CRM. Lead development and adjustments to communication campaign to expand the reach of the enrollment counselors and institution. Ensure system is appropriately setup and ready for each new term including process and structural updates to admissions application and communication plans. Provide setup, management, and support of the events management functions within the CRM. Serve as a leader on collegewide CRM team.
Processing and Department Support: In collaboration with the RAO leadership team, develop, implement, and maintain comprehensive processes and workflows to ensure the accuracy of the student records in the CRM including duplicate record management, report development and editing, and process design. Serve as a member of the RAO leadership team to create value-added experiences and ensure continuous improvements.
Documentation and Training: Continuously evaluate the effectiveness of procedures to identify areas of improvement. Effectively document all processes (manual and automated) and workflows for continuity and consistency. Develop and update guides and procedures for use and maintenance of the CRM Recruitment suite. In collaboration with the CRM Admin, act as project manager and technical expert ensuring that improvements are successfully designed; while understanding the impact of the students and employees. Develop and implement training for the Recruitment suite of the CRM including event functionality and usage. Serve as the primary trainer for the RAO team and other offices using the recruitment functions of the CRM.
RAO policy and procedure Knowledge, Enrollment Service Knowledge, Support, and Other Duties
Minimum and Additional Requirements
A bachelor's degree and professional experience involving the collection, analysis, interpretation and presentation of quantified data. A master's degree in statistics may be substituted for the required work experience.
Additional Comments
About Us
Tri-County Technical College is a public, two-year community and technical college serving Anderson, Oconee, and Pickens counties in South Carolina.
Our Vision
Passionate people transforming lives and building strong communities one student at a time.
Our Mission
Tri-County Technical College provides students an exceptional and affordable learning experience that improves their quality of life. The College advances economic development in the tri-county region by preparing a highly-skilled workforce.
Our Values
Integrity: We lead by example and are steadfast in upholding high ethical standards.
Respect: We engage with one another in a manner that promotes civility, trust, openness, and understanding.
Learning: We promote a growth mindset and use what we learn to deliver a transformative experience for our students and employees.
Collaboration: We achieve more when we work together, especially when we bring diverse groups of people together to solve problems and generate change.
Innovation: We encourage creative ideas that lead to positive outcomes for our students, our employees, and our community.
Diversity and Inclusion: We are committed to creating a diverse and inclusive community that fosters a sense of belonging where every individual feels welcome and valued.
Tri-County Technical College is an Equal Opportunity/Affirmative Action Employer.
Minorities/Females/Disabled/Veterans are encouraged to apply (EOE/AA/M/F/D/V).
It is the policy of Tri-County Technical College in accordance with applicable laws to recruit, hire, train, and promote people throughout all college levels without regard to race, color, religion, sex, age, disability, sexual orientation, national origin, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity.
Tri-County Technical College is a tobacco-free institution.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
What CRM Platforms have you previously worked with and in what roles/responsibilities?
02
Please provide an example of when you had to implement a technology solution/process that was not well defined. How did you approach the situation and ensure your ability to be successful?
Required Question
Location : Anderson County, SC
Job Type: FTE - Full-Time
Job Number: 159192
Agency: Tri-County Technical College
Opening Date: 12/12/2023
Closing Date: 1/19/2024 11:59 PM Eastern
Class Code:: BB30
Position Number:: 108976
Normal Work Schedule:: Other
Pay Band: Band 5
Hiring Range - Min.: $37,860.00
Hiring Range - Max.: $53,957.00
Opening Date: 12/12/2023
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures:: AgencyState of South CarolinaAgencyTri-County Technical CollegeAddressP.O. Box 587Pendleton, South Carolina, 29670Phone864-646-1792THE LANGUAGE USED IN THIS DOCUMENT DOES NOT CREATE AN EMPLOYMENT CONTRACT BETWEEN THE EMPLOYEE AND THE AGENCY. THIS DOCUMENT DOES NOT CREATE ANY CONTRACTUAL RIGHTS OR ENTITLEMENTS. THE AGENCY RESERVES THE RIGHT TO REVISE THE CONTENT OF THIS DOCUMENT, IN WHOLE OR IN PART. NO PROMISES OR ASSURANCES, WHETHER WRITTEN OR ORAL, WHICH ARE CONTRARY TO OR INCONSISTENT WITH THE TERMS OF THIS PARAGRAPH CREATE ANY CONTRACT OF EMPLOYMENT.
Normal Work Schedule (Other):: Tri-County typically operates during the hours of Monday - Thursday 8:00 AM - 5:00 PM and Friday 8:00 AM - 2:00 PM. The successful candidate can expect to travel between multiple campuses in Anderson, Oconee, and Pickens counties.
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
Tri-County Technical College invites applicants to the role of CRM Manager of Recruitment, Admission, and Orientation. Under the general supervision of the Director of Recruitment, Admissions, and Orientation, the successful candidate is responsible for ensuring all CRM systems related to the recruitment, admissions, and Orientation funnel are maintain and utilized at an optimal level for efficient and effective communications and processing of student inquiries and applications.
The Manager will provide data, summary information, and analysis of key strategic indicators on a regular basis allowing the Assistant Director and Director to be proactive in making strategic decisions and in leading and directing the RAO Office and implementation of admissions policy for the college.
Job Responsibilities include but are not limited to:
System Maintenance: Provide ongoing maintenance and development to the CRM. Lead development and adjustments to communication campaign to expand the reach of the enrollment counselors and institution. Ensure system is appropriately setup and ready for each new term including process and structural updates to admissions application and communication plans. Provide setup, management, and support of the events management functions within the CRM. Serve as a leader on collegewide CRM team.
Processing and Department Support: In collaboration with the RAO leadership team, develop, implement, and maintain comprehensive processes and workflows to ensure the accuracy of the student records in the CRM including duplicate record management, report development and editing, and process design. Serve as a member of the RAO leadership team to create value-added experiences and ensure continuous improvements.
Documentation and Training: Continuously evaluate the effectiveness of procedures to identify areas of improvement. Effectively document all processes (manual and automated) and workflows for continuity and consistency. Develop and update guides and procedures for use and maintenance of the CRM Recruitment suite. In collaboration with the CRM Admin, act as project manager and technical expert ensuring that improvements are successfully designed; while understanding the impact of the students and employees. Develop and implement training for the Recruitment suite of the CRM including event functionality and usage. Serve as the primary trainer for the RAO team and other offices using the recruitment functions of the CRM.
RAO policy and procedure Knowledge, Enrollment Service Knowledge, Support, and Other Duties
Minimum and Additional Requirements
A bachelor's degree and professional experience involving the collection, analysis, interpretation and presentation of quantified data. A master's degree in statistics may be substituted for the required work experience.
Additional Comments
About Us
Tri-County Technical College is a public, two-year community and technical college serving Anderson, Oconee, and Pickens counties in South Carolina.
Our Vision
Passionate people transforming lives and building strong communities one student at a time.
Our Mission
Tri-County Technical College provides students an exceptional and affordable learning experience that improves their quality of life. The College advances economic development in the tri-county region by preparing a highly-skilled workforce.
Our Values
Integrity: We lead by example and are steadfast in upholding high ethical standards.
Respect: We engage with one another in a manner that promotes civility, trust, openness, and understanding.
Learning: We promote a growth mindset and use what we learn to deliver a transformative experience for our students and employees.
Collaboration: We achieve more when we work together, especially when we bring diverse groups of people together to solve problems and generate change.
Innovation: We encourage creative ideas that lead to positive outcomes for our students, our employees, and our community.
Diversity and Inclusion: We are committed to creating a diverse and inclusive community that fosters a sense of belonging where every individual feels welcome and valued.
Tri-County Technical College is an Equal Opportunity/Affirmative Action Employer.
Minorities/Females/Disabled/Veterans are encouraged to apply (EOE/AA/M/F/D/V).
It is the policy of Tri-County Technical College in accordance with applicable laws to recruit, hire, train, and promote people throughout all college levels without regard to race, color, religion, sex, age, disability, sexual orientation, national origin, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity.
Tri-County Technical College is a tobacco-free institution.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
What CRM Platforms have you previously worked with and in what roles/responsibilities?
02
Please provide an example of when you had to implement a technology solution/process that was not well defined. How did you approach the situation and ensure your ability to be successful?
Required Question
