Address
Form of work
SalaryPosition Number
P43660
Division
University Advancement - ADV
Department
University Marketing & Communications
FLSA
Exempt
Salary Grade
211
Salary Classification
Admin/Professional
Annual Salary Range
up to $66,412
Hourly Salary Range
Employment Status
Full Time 12 Mos Regular
General Description
The CRM Manager and Data Analyst serves as functional lead for the University’s customer relationship management (CRM) system, Slate. This includes maintaining the general functionality of the system, ensuring data integrity and reporting, communicating with and supporting functional users, and implementing multi-channel marketing strategies. This position serves as first-level support for Slate CRM—related concerns raised by internal and external stakeholders.
Essential Job Duties
1) Collaborate with key offices on implementing and using the Slate CRM system.
2) Serve as functional lead and hands-on administrator for the Slate CRM system, by managing enhancement projects associated with this system for all functional users, including Undergraduate Admissions, Graduate Admissions, University Marketing & Communications, and other functional areas as needed.
3) Create and maintain communication plans for prospective students throughout the recruitment cycle in collaboration with the Undergraduate Admissions, Graduate Admissions and Marketing & Communications teams.
4) Complete work requests as assigned, including creating forms, developing workflows, population maintenance relating to permissions, realms, dataset uploads, queries, and reports.
5) Implement events in the Slate CRM system.
6) Provide support and comprehensive training for functional Slate CRM users.
7) Remain current with new features or opportunities within the Slate CRM system that may assist in reaching enrollment goals.
8) Manage the functionality of the application process across all populations, working with key stakeholders in all areas on yearly refreshes.
9) Maintain the data field mapping document for the Slate CRM system’s connection with the University’s Student Information System and work with Information Services and Technology (IS&T) to ensure the data bridge is working with any updates.
10) Escalate issues and risks to IS&T, as needed.
11) Handle multiple assignments successfully while meeting deadlines and maintaining a positive attitude under pressure.
12) Assist other Marketing and Communications, Admissions, and IS&T team members with special projects and activities as needed.
13) Maintain a commitment to diversity and inclusion in day-to-day interactions.
14) Represent the department at various campus and community events and/or meetings and committees.
15) Perform miscellaneous job-related duties as assigned.
Additional Duties
Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned. The individual holding this position will serve as a representative of the University and, as such, shall promote a positive impression by demonstrating a collegial and professional customer-service approach at all times.
Knowledge, Skills and Abilities
Excellent communication skills, both verbal and written;
Good listening and interpersonal communications skills with a customer/client focus.
Excellent organizational skills and ability to simplify complex processes.
Fine attention to detail;
Ability to demonstrate a high level of dependability, integrity, and confidentiality;
Ability to collaborate with staff at all levels and in a diverse workforce;
General knowledge of University operations, policies, and procedures;
Ability to work autonomously
Education and Experience
The educational requirement for this position is: Bachelor’s degree in Data Analytics, Marketing, Communication, or a related field from an accredited college or university. Education substituted for experience? No
This position requires: 2 years of professional experience in higher education or related field with a focus on marketing, recruiting or admissions, preferred.
This position requires: 2 years of experience administering a CRM (Slate, Salesforce, Hubspot, Target X, Blackbaud, etc.)
Experience substituted for education? Yes
This position requires: 2 years of experience administering a CRM (Slate, Salesforce, Hubspot, Target X, Blackbaud, etc.)
Experience substituted for education? Yes
Licenses, Certification or Registrations
Environmental Working Conditions
Indoor
Travel Requirements
Number of Vacancies
Desired Start Date
Physical Requirements
Open Date
02/08/2024
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Additional Statement
The University of Montevallo does not discriminate against job applicants based on their national origin or citizenship or immigration status. Because of the costs associated with visa sponsorship/transfer, the University typically will not sponsor applicants for a work visa or transfer of an existing visa. No commitment for visa assistance and/or sponsorship can be made until a thorough search is conducted, including a proper and methodical review of all applicants.
Diversity Statement
In keeping with the charge of the President’s Diversity Task Force, which is “…to implement practices that help the University recruit and retain a diverse workforce and to foster initiatives that promote an inclusive campus environment,” UM is actively seeking applicants who fully represent racial, ethnic, and cultural diversity.
EEO Statement
UM is an AA/EO/Veterans/Disability Institution
Quick Link
https://jobs.montevallo.edu/postings/8777
