Crm Jr. Analyst

At Apple Leisure Group we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.

Grow your career as a CRM Jr. Analyst, one of our 14 industry-leading brands. In this role you’ll work in coordination with a team of in-destination revenue staff, to provide world-class revenue analysis and recommendations. This position seeks an experienced individual that can innovate and be a thought leader in analysis.

The position will ensure resort pricing is always in line with current market and competitive conditions. 

• You will be responsible for the management of basic Salesforce administration tasks and will provide day-to-day support to our internal users via a ticketing process 
• You will also be responsible for the user and license management  
• You will report directly to the Sr. Manager, Strategic Initiatives and will work closely with the Strategic Team as well as collaborate with stakeholders from various departments 
• Manage the basic day-to-day administration of platforms (Salesforce, InContact, Calabrio, DocuSign, Zendesk and others SaaS tools as needed) 
• Manage Salesforce users, profiles, roles, public groups, share settings and other administrative responsibilities 
• Salesforce configuration changes such as validation rules, page layouts, fields, processes, and workflows that drive internal efficiencies 
• Responsible for the daily maintenance of data integrity, identification and resolution of inconsistent and/or incomplete data 
• Monitor and activate Salesforce Release Updates, ensuring ongoing organization performance, security, and usability 
• Quickly resolve issues that arise with business users 
• Construct and analyze simple and complex reports as requested 
• Maintain dashboards and update as needed 
• Provide general training to the internal/external teams  
• Proactively collaborate with the Salesforce Manager to identify and implement process improvements to enhance productivity 

 A successful CRM Jr. Analyst will have:

• 1+ years’ experience as a CRM user  
• Previous knowledge of Travel Industry including how Sales, Groups and Marketing operate 
• Knowledge of Salesforce permissions, roles, reports, dashboards etc. 
• Strong attention to detail with the ability to multi-task and prioritize tasks 
• Excellent organizational and time management skills. 
• Continuous Improvement mindset with superior analytical and problem-solving skills 
• Excellent interpersonal and communication skills 
• Ability to work non-standard schedule as needed  
• Relevant Salesforce.com certifications a plus 
• Prior experience in data management  
• Good technical skills, but not necessarily programming experience 
• Ability to interface with stakeholders to further define requirements and implement solutions 
• Impeccable communication in all forms 

Remote candidates welcome to apply! 

About Apple Leisure Group 

As North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising: 

• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
• Resort Brand Management: Management of 5-star and 4-star luxury resorts
• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.

To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.

About VACATIONS

The # 1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping. Apple Vacations® clients have access to flight, hotel, and transfers – they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price.

Our Values

At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:

                   Empathy • Integrity • Respect • Inclusion • Experimentation • Well Being

ALG’s Commitment to Diversity & Inclusion

Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments. 

Benefits at a Glance

We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:

• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.