CRM Data Analyst and Programmer

At Office1, we leverage our "winning triangle" to create an unparalleled company culture. We align our commitment to our customers with our employee goals. We understand that our employees enable our customers' success and that is why we focus on creating opportunities rooted in our employee' purpose and passions!
What is Office1?
As a leading provider of office technology solutions in the SMB space, Office1 has been serving our customers since 1995. We offer our customers a unique SaaS like engagement to manage all their technology technological needs this has enabled Office1 to become one of the fastest growing managed service providers in the Western United States.
Come help us shape the future!
We are looking for a positive energetic individual to join our amazing team that can fill our hybrid role CRM Data Analyst and Programmer. This role of far from one-dimensional and requires a result minded individual. This role will also undertake a wide range of projects.
What You'll Be Doing

• Maintain developmental, sandbox and production environments.
• Develop and deploy Creatio CRM
• Fix bugs in existing code.
• Collaborate with product, design, and marketing teams.
• Provide technical assistance and support for incoming queries and issues related to custom software.
• Write standard Processes and Procedures.
• Train end users.
• Maintain documentation per company standards.
• Resolve user-submitted problems and questions.
• Meets deadlines by working at a quick & steady pace while still maintaining quality/accurate work.
• Provide assistance to administration and technical divisions on an as need basis.
• Submit required reports on a timely basis.
• Design and support Creatio CRM and other custom software as needed.
• Develop and maintain relationships with all software vendors.
• Attain agreed-upon business objectives and targets as stated in the Bonus Plan.
• Pursue professional training as needed to stay current in industry technology.
• Maintain confidentiality regarding the information being processed, stored or accessed.

Requirements
Technical Skills
Creatio (formerly bpm'online) is a low-code platform, and customization can be done using a combination of declarative tools and server-side scripting. While Creatio itself doesn't require a specific programming language for basic customization, some advanced customization, integrations, and server-side logic may involve the use of specific languages.
Data Analyst Skills
Data Analysis and Interpretation:
Ability to analyze and interpret complex datasets to extract actionable insights.
Proficiency in identifying patterns, trends, and outliers in data.
Data Visualization
Experience with data visualization tools such as Tableau, Power BI, or other similar tools.
Skill in creating meaningful and impactful reports, dashboards, and visualizations.
Capability to clean and preprocess data to ensure accuracy and reliability.
Knowledge of techniques for handling missing or inconsistent data.
Business Acumen
Understanding of business processes and the ability to align data analysis with organizational goals.
Skill in translating business questions into analytical approaches.
CRM System Understanding
Familiarity with the specific data structures and modules within a CRM system (Creatio, in this case).
Understanding of how data flows within the CRM and the implications for analysis.
Data Integration Skills
Experience with integrating data from various sources into a unified dataset.
Knowledge of ETL (Extract, Transform, Load) processes for data integration.
Continuous Learning
A mindset of continuous learning and staying updated on the latest trends.
Programming Skills
JavaScript:
JavaScript is commonly used for client-side customization in Creatio. You can use JavaScript to enhance the user interface, create custom controls, and handle client-side events.
Programming Skills
C#:
C# is used for server-side scripting and business logic implementation in Creatio. When you need to create complex business rules, workflows, or custom server-side functionality, you may write C# code. Familiarity with Object Oriented Programming is a plus.
MSSQL:
SQL (Structured Query Language) is essential for working with the database. You might use SQL for creating custom database queries, stored procedures, or for data manipulation tasks within Creatio.
ASP.NET:
The ASP.NET Framework is used with C# to develop the Creatio web application.
CSS and HTML:
For UI customization and styling, you may use Cascading Style Sheets (CSS) and Hypertext Markup Language (HTML) within Creatio. Basic reading, writing, and arithmetic skills.

• Ability to communicate technical information to non-technical personnel
• Ability to provide technical training to end users
• Ability to communicate with cross-functional teams
• Excellent interpersonal skills
• Analytical and problem-solving skills
• Attention to detail and high level of accuracy
• Very effective organizational skills
• Effective written and oral communication skills
• Time management skills
• Must be self motivated when working unsupervised
• Must meet agreed upon monthly and quarterly performance goals
• Skill in organizing resources and establishing priorities
• Ability to maintain a high level of accuracy with multiple distractions

Diversity
Office1 believes we work more productively, and our jobs are more enjoyable, when our team includes members with a diversity of backgrounds and life experiences. We take all reasonable steps to seek out candidates with diverse experience and ensure our work environment is welcoming and respectful for everyone on our team.
Benefits
As part of Office1, you'll receive world class benefits, including:

• Paid Personal Time Off
• Paid Holidays
• Vacation Time
• Medical, Dental, and Vision (with a generous contribution)
• Supplemental Benefits (STD/ LTD, Life, EAP & more)
• 401K Matching
• Onsite Parking
• Onsite Gym, Showers and Lockers
• Activity Rooms