Critical Facility Program Manager - New Castle, De

BGIS is looking for a Critical Facility Program Manager to join the team in New Castle, DE.

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

The Critical Facility Program Manager trains, mentors and manages daily activities of Critical Facility engineering teams. The position is responsible for maintaining important mechanical, electrical and control systems in a critical environment facility. Key job activities include delivering timely and quality client service while providing a sustainable approach to Critical Facility systems maintenance. The Critical Facility Program Manager demonstrates BGIS values daily in communication with the client and other team members.

KEY DUTIES & RESPONSIBILITIES

Client Service Focus

•  Maintain a positive and professional working relationship with internal and external clients.
• Be a point of contact for clients and project teams.
• Provide input, develop, maintain account, site, and client reporting as requested.
• Complete client service requests in a timely manner.
• Respond to emergency calls 24X7
• Contribute to the completion of other key initiatives as assigned.

Team Supervision

•  Prioritize work duties and assign daily tasks to ensure completion of all activities in a timely and quality manner.
• Support the creation, review, and approval of critical environment procedures.
• Monitor and maintain Computerized Maintenance Management System usage and reporting.
• Supervise contractors.
• Ensure adherence to BGIS safety policy and procedures.

Maintain Critical Facility Systems

• Lead and prioritize Critical Facility daily, weekly, and monthly work order assignments.
• Perform maintenance to ensure the highest level of efficiency without disruption to the business.
• Complete routine maintenance tasks in accordance with BGIS Safety Policy and Procedures.
• Resolve maintenance issues and troubleshoot, evaluate, and recommend system upgrades.
• Inspect buildings, grounds, and equipment for unsafe or malfunctioning conditions.
• Review and maintain equipment data for potential improvements, monitor system data for abnormal trends, and suggest adjustments
•  Order parts and supplies for maintenance and repairs.
•  Lead development of new projects.
• Request proposals for outsourced work.

Job Description

• Monitor vendors and contractors to ensure their work meets BGIS and client standards.
• Accurate and timely completion of work order requests.
• Escalate issues to Critical Environment Facility team as needed.