Critical Facility Program Manager

Job Description
BGIS is looking for a CriticalFacility Program Manager to join the team in New Castle, DE.
BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.
The Critical Facility Program Manager trains, mentors and manages daily activities of Critical Facility engineering teams. The position is responsible for maintaining important mechanical, electrical and control systems in a critical environment facility. Key job activities include delivering timely and quality client service while providing a sustainable approach to Critical Facility systems maintenance. The Critical Facility Program Manager demonstrates BGIS values daily in communication with the client and other team members.
KEY DUTIES & RESPONSIBILITIES
Client Service Focus

• Maintain a positive and professional working relationship with internal and external clients.
• Be a point of contact for clients and project teams.
• Provide input, develop, maintain account, site, and client reporting as requested.
• Complete client service requests in a timely manner.
• Respond to emergency calls 24X7
• Contribute to the completion of other key initiatives as assigned.

Team Supervision

• Prioritize work duties and assign daily tasks to ensure completion of all activities in a timely and quality manner.
• Support the creation, review, and approval of critical environment procedures.
• Monitor and maintain Computerized Maintenance Management System usage and reporting.
• Supervise contractors.
• Ensure adherence to BGIS safety policy and procedures.

Maintain Critical Facility Systems

• Lead and prioritize Critical Facility daily, weekly, and monthly work order assignments.
• Perform maintenance to ensure the highest level of efficiency without disruption to the business.
• Complete routine maintenance tasks in accordance with BGIS Safety Policy and Procedures.
• Resolve maintenance issues and troubleshoot, evaluate, and recommend system upgrades.
• Inspect buildings, grounds, and equipment for unsafe or malfunctioning conditions.
• Review and maintain equipment data for potential improvements, monitor system data for abnormal trends, and suggest adjustments
• Order parts and supplies for maintenance and repairs.
• Lead development of new projects.
• Request proposals for outsourced work.

Job Description

• Monitor vendors and contractors to ensure their work meets BGIS and client standards.
• Accurate and timely completion of work order requests.
• Escalate issues to Critical Environment Facility team as needed.

KNOWLEDGE & SKILLS

• High School Diploma or equivalent.
• Three years of experience in similar working environment with HVAC or Electrical knowledge a must.
• Knowledgeable in either electrical or mechanical work or related facility systems a must.
• Two years of experience in mission critical infrastructure, including generators, UPS systems, HVAC systems, fire/life safety systems, BMS systems, and CMMS systems.
• Demonstrated ability to lead and coordinate teams.
• Detailed oriented with strong organizational skills.
• Strong interpersonal, presentation, and communication skills. Ability to respond effectively, verbally in writing to sensitive issues, complex inquiries, or complaints.
• Working knowledge of mechanical, electrical, and life safety systems typically used in critical environments.
• Demonstrated ability to lead and coordinate teams.
• Excellent verbal and written communication skills with client service focus to establish and maintain professional client and vendor relationships
• Experience writing MOP's and SOP's.
• Time Management focus to prioritize and complete work in a timely basis.
• Knowledge of Microsoft Office Suite including Word, Excel and Outlook and Adobe Acrobat.
• SharePoint and Power BI experience is a plus.
• Ability and willingness to travel.
• Current valid driver's license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.
• Physical ability to walk jobsites in uneven terrain.
• Working at heights training/certification preferred.
• Respond to off hour emergency calls.

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.
The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.
BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who have always been the source of our strength. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.
This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.
Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.