Crisis Response Case Manager

$1,000 Sign-on Bonus!! - Eligible for external new hires to the UMMH system. A Talent Acquisition Consultant will review the details as well as your eligibility for the sign on bonus during the recruitment process.

Come join a friendly and inclusive team that provides quality care! Community Healthlink (CHL) recognizes the power of a diverse community and seeks applications from individuals with varied experiences, perspectives, and backgrounds.  Community Healthlink (CHL) is looking for a full-time (37.5 hrs/wk)Crisis Response Case Manager in Worcester, MA.

The City of Worcester Crisis Response Initiative provides clinical support 7 days per week, 24 hours per day in partnership with the Worcester Police Department and other first responders in the city of Worcester. The initiative serves individuals experiencing a mental health and/or substance use disorder and other social concerns. 

Position Responsibility:

• The City of Worcester Crisis Response Initiative provides clinical support 7 days per week, 24 hours per day in partnership with the Worcester Public Service, and first responders in the city of Worcester.
• The initiative serves individuals experiencing a mental health and/or substance use disorder and other social concerns.
• The Crisis Response Case Managers provide all levels of support and coordination of essential services to individuals and families requesting services at Community Healthlink through the Crisis Response Initiative.
• This role requires an understanding of CHL's mission, vision, and core values.
• This position requires candidates to gain knowledge of CHL's service lines to appropriately triage.
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.

Essential Responsibilities:

• Perform comprehensive case management intake assessment and develops plan with client for obtaining services needed.
• Complete initial behavioral health intake documentation as required by the program, payor, and regulatory bodies. 
• Work collaboratively with the integrated team to coordinate the delivery of appropriate behavioral health and other support services, including coordinating supportive transitions in care providers. 
• Provide ongoing case management services to assist clients with obtaining various entitlements and benefits (i.e., SSI, EAEDC, MassHealth and other health insurance needs, addiction services, and other community resources).
• Assist clients in accessing transportation through existing resources or accessing new resources.
• Responsible for ensuring that after care needs of clients are met through provision of appropriate referrals for community-based services including substance use disorder, mental health, medical, legal, rehabilitative social & vocational services, advocacy, and coordination of care including ongoing coordination with Central Intake Coordinator around facilitation of after care service plans. Provide outreach as designated to community-based residents.
• Performs other related duties.

Standard Staffing Level Responsibilities:

• Complies with established division and program policies, procedures, and objectives.
• Attends variety of meetings, conferences, and trainings as required or directed.
• Demonstrates use of quality improvement in daily operations.
• Complies with all health and safety regulations and requirements.
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors . Maintains regular, reliable, and predictable attendance.
• Maintains confidentiality.

• Grade C02: Access Case Manager I: High school diploma/GED/HiSet required; Associates degree preferred.
• Grade C04: Access Case Manager II: Requires a bachelor's degree; preferably in the field of psychology or human services .
• Basic knowledge of CHL services and insurance requirements and reimbursement for these services . Excellent oral communication and computer skills . Working knowledge of Electronic Health Records (EHR) . Ability to multitask. Must possess time management skills with a strong sense of prioritization and follow through. 
• Requires personal and professional accountability, self-management, and initiative.  Professional integrity and cultural competency. 
• Ability to use office equipment, including copy machines, computers, printers, telephones . Ability to organize complex tasks and meet deadlines.
• Current valid US-issued driver's license and registered, inspected, and insured automobile for work related purposes including transporting clients in a personal vehicle. 
• All candidates will be subject to a CORI review as outlined in the regulations set by the Massachusetts Executive Office of Health and Human Services. For more information, click here.

Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.