Crisis Lifeline Quality Coordinator

JOb: 988 Suicide & Crisis Lifeline Quality Coordinator (730151)

Location : Remote

Client : State of IN

Consultant pay rate: $45 /hr on W2 (All Inclusive)

Candidate may need to attend an out of state conference (Arizona). Expenses will be reimbursed. Do you accept this requirement?

Develop State quality plan for 988 Suicide and Crisis Lifeline Centers, ensuring alignment with Vibrant and SAMHSA requirements

Description of services:

• Develop State quality plan for 988 Suicide and Crisis Lifeline Centers, ensuring alignment with Vibrant and SAMHSA requirements

• Collaborate with quality teams at each of 5 Indiana call centers to ensure compliance with Indiana’s plan

• Conduct quality improvement activities including but not limited to: Communication to sites, prepares QI documents, facilitates logistics, compiles findings, develops finding and compliance reports

• Regularly monitors accrediting body standards to align with Indiana Code and Rule.

• Develop and carry out plan for complaints and incident reporting in alignment with quality team

• Collects, manages, and analyzes data pertaining to initiatives to improve quality, identify trends

• Participates in development and implementation of provider training, education, and forums in preparation for quality improvement changes and updates.

• Facilitates training, implementation, and compliance activities per requirements.

• Assist in revising training material as needed.

• Monitors provider’s quality measures progress, outcomes, and implementation of corrective action plans as needed.

• Develops, maintains, and monitors tracking logs and databases to ensure complete and accurate data is entered within the designated timeframes.

• Develops and delivers educational and technical assistance initiatives based up on data analysis

• Performs other duties as assigned.

Desired qualifications:

• Personal/Lived experience accessing crisis services for a mental health, substance use, and/or suicide-related crisis

• Experience with quality plan development and implementation

• Experience with data and technical assistance

• Familiarity with

o Indiana Code

o SAMHSA Behavioral Health Crisis Care Best Practices

o Crisis Hotline Accreditations

• Demonstrates cultural and linguistic competence and understands impact of unique challenges for underrepresented groups accessing crisis services, including BIPOC, LGBTQ+ populations, and rural communities

• Ability to work collaboratively with cross functional teams

• Clear written and verbal communication skills

• Comfort, willingness and ability to learn, adopt, and utilize new technology and software

• Excellent project coordination skills, including multitasking and setting priorities on work assignments

Public Health program implementation experience, preferably in mental health, substance use and/or suicide prevention.

Required

2

Years

Experience managing, analyzing and reporting program data.

Required

2

Years

Public Health Program quality management experience.

Required

2

Years

Experience as a case manager or social worker in a mental health, substance use or suicide prevention program or agency.

Highly desired

2

Years

Project management expeerience

Highly desired

Familiarity with Indiana Code, SAMHSA Behavioral Health Crisis Care Best Practices and Crisis Hotlline Accreditations.

Job Type: Contract

Salary: $40.00 - $45.00 per hour

Medical specialties:

• Public Health

Schedule:

• 8 hour shift

Experience:

• Public Health program implementation: 2 years (Preferred)
• case manager or social worker in a mental health: 2 years (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: Remote