Crisis Intervention Specialist - 1St Shift

Make a Difference with Human Services Campus

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About Our Company

Human Services Campus is an Equal Opportunity Employer that provides an attractive health and benefits package for our employees including but not limited to 403(b), dental insurance, employee assistance program, flexible schedule, health insurance, health savings account, life insurance, paid time off, & vision insurance. As a team, we uniquely help individuals experiencing homelessness in Maricopa County. Our work is based in downtown Phoenix, but reaches across the Maricopa County, working to end homelessness for one of the fastest unhoused and unsheltered populations in the United States.

Summary

Crisis Intervention l serves as the point of contact for individuals accessing regional coordinated homeless services, is responsible for collecting demographic information, conducting a vulnerability assessment survey (VI-SPDAT), and triaging individuals into needs-based services.

What You Will Do To End Homelessness

• Collect client demographic information and obtain appropriate releases of consent.
• Conduct vulnerability assessment(s) (VI-SPDAT and SPDAT).
• Triage clients into appropriate needs-based services such as shelter and case management.
• Provide services in a manner congruent with harm reduction theory, progressive engagement, low-barrier eligibility, trauma informed care, and national best.
• Engages clients using best practices including motivational interviewing and conflict resolution and crisis de-escalation.
• Maintains adherence to the employee and campus policies, attends yearly updates and any specific trainings established for their department.
• Promptly reports any violations to their immediate supervisor.
• Attends required staff meetings and agency.

You're An Ideal Fit If

• Minimum of 2 years’ experience in a social service or customer service setting.
• Must be able to effectively communicate with clients from diverse backgrounds, including those who are experiencing mental health, substance use, traumatic, and medical barriers; and must model effective engagement strategies.
• Effective written and verbal communication skills (Spanish a plus).
• Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound.
• Mobility sufficient to conduct regular duties within a normal office.
• Ability to lift up to 20 pounds in order to safely manage office supplies.