Crisis Care Coordinator (Llano)

At Hill Country Mental Health and Developmental Disabilities Center our vision is to empower people, foster hope,

support choice and celebrate success.

**HILL COUNTRY MHDD CENTERS IS OFFERING A $4,000 SIGN ON BONUS FOR ALL FULL-TIME, NEW HIRE EMPLOYEES**

Help us help others:

The Crisis Care Coordinator is a highly responsible service position which will work in partnership with and be housed with the Llano County Sheriff’s Department Mental Health Unit. The Crisis Care Coordinator will perform crisis assessments in the field for adults and children as mental health calls or referrals are received. The delivery of services will be based on the needs of the community and individuals experiencing a psychiatric emergency. The Crisis Care Coordinator is responsible for assessing individuals in crisis situations, developing individualized crisis treatment plans including in-patient hospitalization referrals as needed, and providing crisis follow-up contacts. The Crisis Care Coordinator will also assess specific needs to be able to develop and implement Person Centered Recovery plans that support individuals with mental illness in learning skills to reach their specified service outcomes and to attain/maintain individual recovery. The Crisis Care Coordinator must provide timely and accurate documentation which supports diagnosis and outcome-based services. This position collaborates with intra- and inter-agency staff to improve services for the community. The Crisis Care Coordinator exercises extensive independent judgment and will help to maintain data, which will be used to plan and make projections for current and future services to meet outcomes. The Crisis Care Coordinator will work primarily with the LCSD’s Mental Health Unit and will adhere to their schedule, this position will also require some flexibility in scheduling due to the nature of responding to crisis calls.

You will get to:

• Participate in an atmosphere of respect, interest and enthusiasm in the services provided.
• Attends and participates in weekly/monthly staff meetings as required.
• Maintains comprehensive clinical documentation that meets Dept. of State Health Services standards and Texas Health and Human Services Commission standards.
• Properly utilizes Collaborative Documentation and enters within specified timelines.
• Comply with HIPPA and PHI to ensure confidentiality of all client information.
• Comply with all HCMHDDC and LCSD policies and procedures.
• Attends work regularly and as scheduled.
• Works cooperatively with others, Clinic Director, and Sheriff.
• Communicates effectively and in a timely manner with team and individuals served.
• Follow the agency workplace values and principles.
• Maintain client / employee confidentiality and privacy according to standards.
• Adhere to all Hill Country MHDD and LCSD policies and procedures.
• Driving company or personal vehicle as required for service delivery and professional development.
• Performs other duties as assigned by Clinic Director or Sheriff.
• Job description may be changed to reflect job updates and requirements.

You’ll definitely need:

• A bachelor’s degree from an accredited college or university in social, behavioral, or human services
• Ability to be credentialed as a Qualified Mental Health Professional – Community Services (QMHP-CS)
• Previous work experience in a team setting
• 1-3 years of experience working in social services
• Experience with crisis assessments and intervention as well as treatment planning and clinical documentation
• Bilingual:  English/Spanish speaking – preferred
• Live within 30 miles of clinic with reliable transportation - preferred
• Maintain computer and software competency for program specific areas.
• Maintain competency in Prevention and Management of Aggressive Behavior (PMAB)
• Maintain certification in CPR AED
• Responsible for staying current in mandated training and receiving additional training as appropriate.
• A valid Texas State Driver’s License.
• Current automobile insurance and the ability to travel when necessary.

We’ll also want you to:

• Identify gaps in processes and work closely with other departments for process improvement.
• Demonstrated ability to listen skillfully and collect relevant information.
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong leadership skills with ability to motivate and encourage others.
• Proficient with Microsoft Office Suite or related software
• Comfortable working with technology and can easily navigate new technology platforms.
• Efficiently move through a to-do list and effectively prioritize and triage competing demands.
• Passion for connecting individuals and families with excellent care.
• Sustain a calm demeanor when under pressure to handle sometimes difficult situations.
• Provide exemplary customer service and care for your team.
• Work autonomously to complete assignments.
• Work cooperatively with others and be punctual and consistent in attendance because your people will rely on you!

We’re excited to provide:

• PPO health insurance plan, with option to add dependents.
• PPO dental plans and vision insurance options for healthy teeth and eyes.
• Employer paid life insurance.
• 403(b) and 457 retirement plan options with company matching (457) to build retirement savings so you can retire someday.
• Generous paid time off for fun and vacations and paid sick time for when you’re under the weather.
• Authentic and caring environment where folks care about each other.

We can pay you:

        $27.11 per hour and benefits eligibility plus good karma for doing good in the world.