Crew Member - The Club For Dogs And Their Humans

About Us

We're a club crafted for dogs and their humans. Enjoy coffee, wine, local eats, rotating beer on tap, high-speed WiFi, and more. We have a welcoming on-leash bar environment with roll-up garage doors leading to shaded patio space where you can socialize. From here, guests will find rotating food truck options and, of course, a huge off-leash play space! We’re the only dog park that gets better after dark. Our members-only events are designed around play—pups and their humans—so guests can enjoy the best of our Clubhound experience. We are open seven days a week from 8 am -10 pm.

Job Summary

We are looking for passionate and energetic Crew Members to join our team at Clubhound! You will play a key role in ensuring a fun and safe experience for all our canine guests and their human companions. This position requires a love of dogs, exceptional customer service skills, and a commitment to maintaining a clean and welcoming club environment.

This role is great for those looking for full-time work, part-time work and for those looking for flexible work schedules – like parents, caregivers, students, those looking for a side gig, etc.

Crew Members will rotate through various roles throughout each shift, including greeter, park attendant, bar service, and float support. Each of these roles is engagement-driven, and they all create the fun that makes both dogs and guests want to return again and again!

The successful candidate will have excellent communication skills and the ability to build relationships and resolve conflicts diplomatically with dogs and humans. They will also have a proven ability to work in a fast-paced, dynamic environment with a high degree of adaptability. Experience working with dogs is not necessarily required. A love of learning and finding joy in serving others is definitely needed. Clubhound's unique concept will require patience and a sense of humor.

Responsibilities and Duties

Dog-Centric Care:

Actively participate in daily Club operations through assigned roles, including Greeter, Rufferee, Bar Service, and Floating Support.

Ensure safety for dogs and guests.

Monitor dog behavior and follow trained processes as necessary to prevent or swiftly resolve dog altercations, should they occur.

Maintain an engaging, positive, and playful environment for dogs and guests.

Communicate effectively with owners to facilitate when a dog needs a break or when direct owner supervision is needed.

Guest Experience:

Provide exceptional customer service to club guests, answering questions, addressing concerns, and providing a positive experience for everyone.

Enforce club rules and regulations with a friendly and approachable demeanor.

Process club memberships, assist guests in registering for day passes, and handle transactions.

Maintain a clean and welcoming environment for guests, including restrooms and common areas.

Able and willing to promptly pick up and properly dispose of dog “doody” —a cornerstone of a great guest experience!

Teamwork:

Willingness to support peers as needed while having the flexibility to bounce back to assigned roles promptly.

Actively contribute to a positive and collaborative team environment.

Willingness to learn and practice conflict resolution along with support and advocacy of interactive management. (basically, management’s got your back!)

Opportunity for self-development. Help grow the Club and get help developing yourself!

Crew Members need to have a continuous training mindset—at Clubhound, we don’t sit and stay; we learn and grow.

This list is not all-encompassing of needed responsibilities - agility and resilience is key for this role!

Qualifications

Excellent customer service skills with a focus on exceeding expectations.

Ability to work independently and as part of a team.

Strong communication and interpersonal skills.

A strong understanding and/or willingness to learn dog behavior, body language, and common breeds is essential.

CPR and pet first aid certification are a plus. We support our crew in getting these certifications.

Physical Requirements & Work Environment

Ability to lift and carry up to 25 lbs., such as trays of food, or cleaning supplies.

Ability to restrain excited or anxious dogs with a leash (strength is less important than control techniques). We train our crew with regular opportunities to build these skills!

Ability to work in a sometimes loud indoor/outdoor environment with barking dogs and large groups of people.

Ability to handle basic spills and clean up after dogs.

Bending, kneeling, reaching, and carrying objects are regular aspects of the job.

Primarily outdoors, exposed to various seasonal weather conditions (sun, rain, snow, wind).

Employee Perks

Competitive wages. $15/hour to start, plus pooled tips

Free Club membership.

Discounts on Clubhound beverages when off-shift.

Positive and dog-friendly work environment.

Opportunity to make a difference in the lives of dogs and their people in our community.

Clubhound is an equal opportunity employer that values diversity and is committed to creating a welcoming and inclusive work environment for all. We recruit, hire, train, and promote regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We're looking for passionate dog lovers who bring their unique talents and perspectives to the Clubhound crew!

Job Types: Full-time, Part-time, Temporary, Seasonal

Pay: $15.00 per hour

Expected hours: 10 – 40 per week

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid sick time
• Paid time off
• Paid training

Restaurant type:

• Bar

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends

Application Question(s):

• What kind of experience do you have being around dogs?
• This is our favorite part.

Please share a bit about yourself and why you want to work at Clubhound.

Consider the following to get your mind going:
What makes you a great fit for our Clubhound Crew?
Are you comfortable working in a fast-paced, physically demanding environment?
Do you have any experience or relevant certification in handling dogs (walking, training, etc.)? (not required for consideration)
If you could be any dog breed, what kind would you be & why?

Have some fun with this and tell us about YOU.

• Are you looking for full-time, part-time, or seasonal work?

Ability to Relocate:

• Garden City, ID 83714: Relocate before starting work (Required)

Work Location: In person