AddressKEY JOB FUNCTIONS:
- Manage credit office operations – manage day-to-day operations productivity and performance against customer service level agreements, employee scheduling, new hire training, employee performance feedback, etc.
- Supervise credit application processing by credit clerks – including: collecting consumer credit, bank, gaming credit reports, gaming activity and other information as needed to prepare a patron credit file. Updating credit information in customer CMS accounts. Scanning credit documents into optical storage system
- Credit application evaluation – perform credit application evaluations, review consumer credit, bank, gaming credit research and other information as needed to determine credit worthiness and support the approval/denial decision.
- Enters and adjusts the following information in the Casino Management System:
- Make customer credit information entries and pre-approval message entries in the casino management system.
- Team development – develop a cohesive credit team, maintain moral during periods of change, promote employee engagement and programs to improve job satisfaction
- Enhance customer service – develop the credit team to be customer service driven to achieve speed and quality of service goals
- Implement continuous improvement – implement processes that optimize productivity, maintain consistent speed of service and minimize external service fees
- Handles internal and external inquiries for casino credit information
- Other duties are assigned as required.
EDUCATION and/or EXPERIENCE:
5+ years experience in casino industry experience preferred. High School Diploma required Associate’s degree or Bachelor's degree preferred.
QUALIFICATIONS:
Requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully.
- Knowledge of Property and Company operations and casino systems; Caesars experience preferred
- Convey an upbeat and positive attitude on the phone while talking to internal clients and external customers in adverse situations
- Proficient with Microsoft Word, Excel, and able to learn new Casino Database programs as required
- Ability to manage numerous projects simultaneously at various stages of completion
- Able to comfortably communicate with internal and external customers
- Self-motivated and resourceful, with the proven ability to multi-task and operate successfully under tight deadlines and time pressures
- Enjoys a fast pace, dynamic, challenging and team-oriented work environment
- Must be able to qualify for a gaming license in multiple jurisdictions the credit department supports
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
