Credit Resolution Assistant

How to apply:Complete an Online Application at our website www.capedcu.com for the specific job opportunity that interests you. Resumes are not accepted in lieu of an application.

Role: The Credit Resolution Specialist Assistant promotes member financial well-being through assisting the Credit Resolution Team with efforts to collect on delinquent loans/accounts. This position prepares and sends outgoing member communication, prepares reports for the team, files claim with third-party vendors, and processes invoices, The Credit Resolution Assistant is a self-starter that works well in a fast-paced environment.

Pay: The pay for this position is $17.94 an hour.

Essential Functions & Responsibilities:

• Prepares outgoing member letters and documentation regarding delinquency, charge offs, bankruptcy, and repossession within the appropriate time frame and maintain records and/or imaging of all collections notices as appropriate. Processes incoming mail on-site.
• Process deposits applied to previously charged off draft and/or share accounts. Completes system file maintenance as required.
• Completes system file maintenance as required upon receipt of bankruptcy notices. Prepares appropriate court documents on bankruptcies, as needed.
• Assigns incoming collector text messages to ensure appropriate member contact is made.
• Processes incoming payments/invoices.
• Prepares regular reports to assist with skip tracing efforts, charged off share information, and third-party referral files.
• Assist with filing repossession claims, posting loan recoveries, sale proceeds, and damage claim payments.
• Assigns loans for repossession to third party vendor, as directed by the Lead or Management.
• Obtain updates from impound companies on impound notices received. If collateral is not recovered by member or insurance, proceed with assignment to the appropriate collection queue.
• Processes cancellation of service warranty/GAP contracts.
• Performs third party reconciliations.
• Serve in a back-up capacity as Collection Software System Administrator.
• Maintains knowledge of all Credit Union products, services, and promotions.
• Assist with supply ordering and inventory. Contributes to efficient Credit Union operations by performing other job-related duties as assigned.

Knowledge and Skills:

Experience: At least 1year of similar or related experience.

Education: A high school education or GED.

Critical Job Competencies:

Brand Promise and Values: To make a difference - every member experience matters. Employees of CapEd carry out our promise and values of EP!C by being Empowered - We are knowledgeable and trusted to make decisions. Professional - We are respectful in creating outstanding experiences. Innovative - We seek new ideas for positive change. Collaborative - We connect with each other to implement solutions.

• Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
• Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
• Building Member Loyalty: Effectively meeting the member needs; building productive member relationships; taking reasonability for member satisfaction and loyalty.
• Building Trust: Interacting with others in a way that gives them confidence in one's intentions and those of the organization.
• Contributing to Team Success: Actively participating as a member of a team to move the team toward the completion of goals.
• Member Focus: Making members and their needs a primary focus of one's actions; developing and sustaining productive member relationships.

Very Important Job Competencies:

• Energy: Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.
• Continuous Learning: Actively identifying new areas of learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
• Follow-Up: Establishing procedures to monitor the results of delegations, assignments, or projects; taking into consideration the skills, knowledge, and experience of the assigned individual and characteristics of the assignment or project.
• Gaining Commitment: Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations, and individuals involved.
• Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and/or remain in a stationary position; use hands to finger, handle, operate, input or feel; reach with hands and arms in any direction; talk, communicate, converse, exchange information and hear; balance, kneel, walk and stand, occasionally moving and traversing; and will frequently use a computer and/or phone. There may be repetitive motions, making substantial movements of the wrists, hands, and/or fingers. The employee needs the ability to wear personal protective gear correctly. This is considered sedentary work: exerting up to 10 to 25 pounds of force occasionally and/or a negligible amount of force frequently or consistently to lift, carry, push, pull or otherwise move objects, including the human body. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The worker is subject to inside environmental conditions: protection from weather conditions but not necessarily from temperature changes and/or seasonal brightness through windows. This position may involve periodic stressful conditions. The Credit Union's business days are Monday through Saturday between the hours of 8:00 a.m. to 6:30 p.m.; however, this position may occasionally require an adjusted work schedule, overtime, and to include evening/weekend hours. The noise level in the work environment is usually moderate.

Disclaimer:

NOTICE: This job description does not create a contract of employment and at all times your employment, if any, remains at will. This job description also in no way limits the duties to be performed by the employee, which may be assigned or modified from time to time by Capital Educators Federal Credit Union. Please know that Capital Educators Federal Credit Union is an Equal Employment Opportunity Employer and all decisions regarding employment including hiring and promotion are based on the individual meeting the essential functions of the job, with or without reasonable accommodation, and without a direct safety threat or undue hardship.