Credit Manager - Intercontinental Los Angeles Downtown

About Us
Do you see yourself as a Credit Manager? What's your passion? At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Role Purpose
Enforce and maintain credit and collection policies and procedures to maximize hotel profitability through reducing bad debt exposure and improving working capital.
Financial Returns :

• Review all billing requests to determine eligibility, and approve or disapprove credit applications as needed. Implement and maintain all credit policies and procedures to assist in increasing cash flow for the hotel and minimizing number of days revenue in city ledger. Reconcile accounts with payment problems. Prepare and analyze monthly credit report and other necessary reports. Review daily accounts, guest ledger or potential credit issues as needed.
• Develop and implement financial control procedures and systems. Perform audits to ensure checks for reservations are posted and related bank accounts are balanced. Maintain documents for audits of hotel accounts, and provide safe keeping and storage for contracts, leases and other financial records. Investigate or follow up on advance deposit payments, NSF checks, etc. as needed.

People :

• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Catering, Sales, Reservations, Accounting, and Front Office.
• Interact with outside contacts:
  • Guests - to resolve billing disputes and answer questions; to provide service to credit accounts
  • Credit card companies - to obtain over-limit authorization, maintain contact regarding billing instructions, limits, etc.
  • HMG Accounting staff - to coordinate financial/accounting information, clarify issues and resolve problems as needed

Guest Experience :

• Schedule and conduct monthly credit meeting, including explaining past due accounts and outlining plans for collection. Coordinate group billing problems with Sales, Catering, and Convention Services. Coordinate individual guest billing problems with Front Office management.

Responsible Business :

• Review A/R aging for accuracy and correct postings. Oversee billing inquiries, returned checks and other claims. Conduct daily pre-shift meetings. Perform other credit and collection-related duties as needed, such as making collection calls and developing strategies and procedures for collection, reconciling old accounts, updating foreign currency rates, preparing write-offs of uncollectible accounts or arranging for outside collection, and sending credit applications or meeting with future conventions or groups.
• May assist with other duties as assigned.

What We Need From You
Some College plus 2+ years hotel accounting or auditing experience or an equivalent combination of education and experience.
This job requires ability to perform the following:

• Carrying or lifting items weighing up to 25 pounds
• Communicating with other people

Other:

• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• May be required to work nights, weekends, and/or holidays.

What We Offer
The salary range for this role is to . This range is only applicable for jobs to be performed in Los Angeles, California. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
So what's your passion? Please click "Apply" and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer Minorities / Females / Disabilities / Veterans
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.