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SalaryProperty Location:
200 South Farrar Dr - Cape Girardeau, Missouri 63701 YOU BELONG AT DRURY HOTELS.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
- Incentives - Quarterly bonuses (we succeed together!) based on hotel results
- Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
- Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
- Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
- Retirement - Company-matched 401(k)
- Award-winning - Ranked among Forbes' Best Midsize Employers (2023)
BASIC FUNCTION:
This is an Accounts Receivable Credit/Collections Associate position in the Cape Girardeau Corporate Office. Responsible for providing accounting and administrative duties in the credit and collections area of Drury Hotels’ trade receivables. Maintains a high standard of integrity, service, and hospitality at all times to promote the Drury culture with co-workers, vendors & customers.
Job Duties:
- Exemplifies a +1 Service attitude and provides courteous, friendly customer service by responding promptly and efficiently to inquiries and requests.
- Maintains sensitive and confidential information in an appropriate manner and maintains discretion/confidentiality in all matters.
- Review AR aging reports to assist and/or direct hotel management in collection on all system wide direct bill account balances.
- Uses established processes to communicate with hotels and AR account contacts to determine what is causing the account delinquency, correct the issue and obtain payment.
- Tracks central collection efforts and results while maintaining detailed and accurate records of all activities.
- Assists with cash application of checks and/or electronic funds received centrally.
- Review and become proficient in the billing and collection processes for all third party direct bill arrangements (CLC, MSI, Travelliance, etc).
- Review and assist with classification of all bad debt activity.
- Continually works with Credit/Collections Team developing processes to stream line/automate/centralize current AR activity.
- Works with the Credit /Collections Team in establishing and monitoring credit limits, and maintaining direct bill accounts.
- Assist with special projects and other Accounts Receivable related tasks that may be required from time to time.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
GENERAL KNOWLEDGE, SKILL AND ABILITY:
Requires ability to take written and verbal direction and to clearly speak and read English. Requires ability to relate to the public and co-workers in a warm, friendly manner contributing to a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently. Requires a thorough knowledge of Company policies and procedures as they relate to job responsibilities. Requires ability to maintain effective working relationships with vendors and service providers. Must be proficient with use of Microsoft Office software and have the ability to do data entry with efficiency and accuracy. Must have the ability to work efficiently and independently. Must be at least 18 years of age.
Education and/or Experience:
Experience in Excel and Word Processing. Accounts receivable and collections experience preferred.
Knowledge and Skills:
- Proficiency in or knowledge of a variety of computer software applications, including Excel and Microsoft Word.
- This person may require a minimum of two weeks dedicated rGuest Stay training at a selected hotel in all aspects of the program.
- High level of interpersonal skills to handle sensitive and confidential situations and documentation.
- Keen attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.
- Good to excellent spelling, grammar and written communication skills.
- Excellent telephone and oral communication skills.
- Ability to maintain a high level of confidentiality.
Certificates, Licenses, Registrations: None
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the team member is required to sit the majority of the time while working. Use hands to handle and feel and reach with hands and arms. The team member is required to walk and stoop, kneel, crouch, or crawl. The team member must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 35 pounds.
Work Environment:
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is typical of an office environment.
Rise. Shine. Work Happy. Apply Now.
