Credit & Collection Specialist

What sets us apart?

• Competitive compensation plan, base salary, and annual incentive
• Health Benefits: medical, dental, vision, short term and long- term disability and wellness programs
• 401-k plan with company match
• Comprehensive Paid Time Off and Holidays
• Continuing Education Reimbursement
• Collaborative and Innovative work environment

Company Overview
Vantage Apparel is the nation's top source for custom logo apparel, serving as the premier choice of renowned global brands. Established in 1977, we have consistently demonstrated B2B innovation in the promotional apparel industry and earned the prestigious designation of one of the "Best Places to Work" in our field. In 2022, our commitment to excellence in apparel decoration was underscored by securing the 26th PPAI Gold Pyramid award for embroidery, the 12th ASI Distributor Choice Award for Decorated Apparel, and the Silver Pyramid Award for embroidery and Video content. These honors affirm our persistent dedication to setting industry standards.
Role Highlights
The Credit & Collection AR Specialist holds accountability for managing a designated portfolio of accounts, focusing on the efficient collection of outstanding balances. This entails reaching out to delinquent customers through various communication channels, including phone, fax, letter, or emails, to facilitate the prompt settlement of overdue payments. The specialist will consistently engage in follow-up activities to secure timely payments and will also examine orders referred to credit, ensuring their release within established guidelines.
Essential Duties

• Monitor the retrieval of outstanding balances within designated accounts, proactively reaching out to clients for prompt payment, negotiating payment plans, and thoroughly documenting all interactions in the customer commentary system.
• Assess and approve credit orders based on account history and size, promptly notifying customers and CSR of order holds via phone, email, letter, or fax within specified timeframe.
• Investigate and address any account discrepancies by collaborating with the relevant department.
• Conduct credit investigations for new account applications, establishing credit limits. Review and discuss any noteworthy issues or substantial credit limits with the Credit Manager.
• Identify and refer problematic accounts to the Credit Manager.
• Stay updated on credit alerts and make necessary updates to the account records.
• Provide recommendations for the collection of accounts.
• Contribute to special project as required.

Requirements
Ideal Candidate Profile
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Proficient in researching and managing credit card disputes effectively.
• Skillfully post ACH, Wire, Credit Card, and check deposits to AR, ensuring accuracy and meticulous entry maintenance. Demonstrate forward-thinking and proactivity as an integral part of the team.
• Exhibit robust organizational skills and meticulous attention to details.
• Efficiently handle and prioritize multiple projects concurrently.
• Apply strong analytical expertise, utilizing data devise, implement, and execute comprehensive service plans.

Education and/or Experience

• Bachelor's degree (B. A.) in accounting and/or 4 years related experience, training, or equivalent combination of education.
• Collaborate seamlessly as a team player, engaging effectively with individuals across technical and non-technical staff at all organization levels and external stakeholders to support overarching goals and objectives.
• Exhibit robust organizational skills and meticulous attention to details.
• Customer-centric orientation with the flexibility to adapt and respond effectively to diverse customers.
• Exceptional follow-up skills and a keen ability to actively listen.
• Efficiently handle and prioritize multiple projects concurrently.
• Demonstrate the capability to solve both simple and complex problems.
• Exhibit outstanding written and verbal communication skills, ensuring clear and effective interaction with client and team members.

Computer Skills

• Proficient use of analytical tools to measure performance, identify areas for improvement, and drive innovative solutions.
• Demonstrated high proficiency with Microsoft Office Suite, including word, Excel, Outlook and PowerPoint.

Certificates, Licenses, Registrations
May be required to have a valid driver's license and meet Vantage Driver Approval requirements.
At Vantage Apparel we are committed to equal employment opportunities regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.