Credit And Collections Analyst

Position: Credit and Collections Analyst

Location: 810 Innovation Dr Knoxville, TN - 37932

Duration: 12 Months

Job Description:

• Monitor accounts receivable and identify overdue accounts.
• Contact customers with overdue accounts and attempt to collect the overdue amount or negotiate a payment plan to collect it in installments.
• Document daily collections activity by creating and maintaining notes and follow-up tasks within Oracle collections module.
• Research account disputes and billing discrepancies.
• Perform account/payment reconciliations and coordinate with cash applications team to ensure proper applications.
• Identify delinquent accounts that will potentially require external collection efforts.
• Upload AR invoices to customer portals.
• Provide customers with reporting such as statements, aging or other miscellaneous reporting requests.
• Coordinate documentation of customer refunds.
• Request customer tax exemption documentation and upload for tax team review.
• Build strong communication with both internal departments and external customers.
• Analyze and assess the creditworthiness of new customers and additional service quotes using external credit risk management tools/reports.
• Provide recommendations for payment terms and contract modifications based on credit guidelines and/or customers’ payment history.
• Monitor outstanding aged receivables for applicable accounts.
• Work closely with multiple internal departments to ensure awareness of any actions and/or problems affecting customer accounts.
• Performs other related duties as needed.

Required:

• 1+ years’ experience in credit, collections and accounts receivable.
• Strong communication and interpersonal skills (verbal, written and listening).
• Experience in process improvement and a focus on digitization/automation.
• Flexibility and ability to pivot tasks based on business needs.
• Strong PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
• Strong attention to detail and enjoy problem solving.
• Enjoy working in a fast-paced environment and able to pivot tasks based on business needs.
• Corporate ERP systems, Oracle a plus.

Job Types: Full-time, Contract

Work setting:

• Remote

Education:

• Bachelor's (Preferred)

Experience:

• Credit, Collections and Accounts Receivable.: 2 years (Required)
• ERP/Oracle: 1 year (Preferred)

Work Location: In person