Credit and Collections Administrator

GENERAL SUMMARY
The Credit and Collections Administrator creates value for DeZURIK by providing Finance and our business partners insightful data and analysis to assist in the optimal management of cash collections while minimizing exposure for bad debts and in establishing trust in working relationships with representatives, customers and Cashflow Agency.
This position is currently eligible for DeZURIK's hybrid work schedule.
PRINCIPAL DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
Credit

• Review daily report of new orders entered and establish credit limits for new or modify existing customers limits.
• Request credit applications for new or existing customers as required.
• Evaluate customer credit reports and review payment and receivables history to establish credit limits within authority level. Escalate to a higher authority for customers that request limits above authority level or require further evaluation.
• Monitor customer accounts with past due balances and report to Risk Manager and CFO receivables with high probability of delinquency.
• Develop and coordinate with Risk Manager, sales personnel, and customer any remedial actions for delinquent accounts.
• Upon notification of bankruptcy, inform CFO, Corporate Controller, and Risk Manager. File proof of claims and perform follow up actions.
• Document the communication, negotiation and approval of credit or other terms in content management system (NetSuite or equivalent).

Collections

• Investigate unpaid amounts by interfacing with CashFlow agency and resolving disputes, processing data requests, updating cash collections team on issues, and working with collection agencies when necessary.
• Establish thorough understanding of, and management of risk mitigation tools such as surety bonds, letters of credit, etc. for North American customers.
• Secure Bond information, when applicable, and process lien waivers to receive timely payments.
• Lead improvements in the Credit and collection process by working with internal and external personnel.
• Assist in various collections and other accounting projects.
• Maintain accurate ledger accounts and spreadsheets for deferred revenues and coordinate with accounting personnel to ensure timely cash application.
• Complete progress billings and proforma invoices as required on special contracts.
• Electronically submit invoices as requested by customers.

General Accounting

• Coordinate monthly reporting of cash received and processing of wire transfers. Review and reconcile ledger account for cash receipts and complete journal entry for retainer.
• Review and reconcile accounts receivable ledger balances to aging report balances.
• Process and review commission invoices and summary report for mailing to representatives. Review customer payments and ensure that commission policy is followed.
• Prepare and analyze month end receivable reports for aging analysis, retainers, doubtful analysis, and past due bucket reporting.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in relevant field.
• Minimum 4 years of relevant professional experience.

KNOWLEDGE, SKILLS AND ABILITLIES

• Must have a clear understanding of sales cycle from customer proposal through payment collection.
• Proficient in Excel and other Office products.
• Requires excellent verbal and written communication skills in order to work with customers, representatives, attorneys and various DeZURIK, Inc. associates at all levels in the organization.
• Understanding and proper use of M-Files, NetSuite, Box, Avalara, and/or BAAN preferred.

PHYSICAL DEMANDS

• Physical demands are typical of an office position including extended periods of sitting, extensive use of a personal computer and telephone.
• Position requires movement throughout the office in order to resolve work problems and facilitate processes.

WORKING CONDITIONS
Normal manufacturing and office environment. When working occasionally in some shop areas, personal protection equipment (PPE) will be recommended and/or required (safety shoes, safety glasses w/side shields, hearing protection, face shield, gloves, apron and boots). Stress may result from workload and meeting schedules. Must have the ability to support extended business hours to meet customer business needs.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
QUALITY
Quality encompasses all aspects of DeZURIK, Inc.’s business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to product, process and the quality system. All employees have an obligation to identify and record any such nonconformity, and, through designated channels, initiate and recommend solutions.
BENEFITS
DeZURIK offers a generous benefit package including medical, dental, vision, life insurance, disability, accident, critical illness, and 401(k). Health savings, flexible spending, and dependent care accounts are also available as part of the benefit package. Holiday pay, PTO, volunteer time, and other paid times off available. Bonus payments may be available based on individual roles and annual company performance.
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications and other job-related factors.
DeZURIK, Inc. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
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