Credentialed Trainer - Information Services

Salary : $53,903.20 - $80,653.77 Annually
Location : Moreno Valley
Job Type: Regular
Job Number: 24-79856-01JE
Department: RUHS-Medical Center
Division:Information Services
Opening Date: 02/26/2024
Closing Date: 3/10/2024 11:59 PM Pacific
ABOUT THE POSITION
The County of Riverside's Information Services Department at Riverside University Health System seeks a Credentialed Trainer to join our team in Moreno Valley.
This position will be responsible for delivering in-class and hands-on training for our Electronic Health Record (EHR) system and assisting in curriculum development. Responsibilities also include troubleshooting technical software issues, aiding in workflow inquiries, training new hires, delivering ongoing education to existing staff, and coordinating and providing support during upgrades and project go-lives.
*Must complete an Electronic Health Records system (EHR) Credentialing Program and obtain a passing score on the Credentialed Trainer (CT) Credentialing Panel for the assigned module within six (6) months of hire.*
Schedule:
9/80 (8-hour day to be determined upon hire)
The standard schedule for this position is on weekdays during the day shift, but occasional weekend and evening shifts may be necessary to support go-live events. A two-week notice will be provided for any such shifts.
Desired Qualifications:

• Experience with providing training or education on Epic Software
• EPIC Super User experience
• Experience with Microsoft Office Suite

Meet the Team!
EXAMPLES OF ESSENTIAL DUTIES
• Conduct trainings in the operation and use of software and application systems to staff.
• Assist in preparing and updating classroom materials including lesson plans and curriculums; inform and train users on software and application operations in a classroom environment; provide recommendations on classroom training design, user support needs, or customer satisfaction.
• Maintain technical documentation and procedures for using and navigating software and application systems.
• Consult with users on the use of technology, products, and services in the classroom; administer tests on the information provided to users.
• Assist in the ongoing development of course curricula and the training materials for end users; collaborate with computer training business partners to maintain effectiveness of training programs.
• Monitor trouble calls/resolution information; follow-up with end users to ensure timely response and resolution of system issues.
• Troubleshoot and coordinate resolutions to system problems; troubleshoot software problems and assist users in reporting issues outside of training scope to Information Services or an Application Analyst.
• Review software products and applications, system solutions, and workflows; test software and applications.
• Inform and instruct users in software operation; analyze and make recommendations on response time, training design, user support needs, or customer satisfaction.
• Provide support to operational staff during go-live and post-live implementations as assigned; provide in-service training for assigned areas.
MINIMUM QUALIFICATIONS
OPTION I
Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test. (Job-related course work from an accredited college, university, or trade school in adult learning/education, computer science, computer information systems, information management, or a related field to the assignment is preferred.)
Experience: One year of providing training and technical assistance in the use of an electronic health record software system/solution in a hospital or healthcare organization.
OPTION II
Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test. (Job-related course work from an accredited college, university, or trade school in adult learning/education, computer science, computer information systems, information management, or a related field to the assignment is preferred.)
Experience: One year of planning, organizing and conducting staff development or training for a large and diversified staff in a commercial, industrial, educational, or governmental organization. (Experience in a healthcare setting is preferred.)
SUPPLEMENTAL INFORMATION
Veteran's Preference:
The County has a Veteran's Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. See the policy
What's Next?
This recruitment is open to all applicants. Candidates who are current employees of the Department will be given priority consideration. These applicants will be considered before other applicants depending on the volume of applications received. Based on the number of applications received, this posting may close without notice. Qualified applicants may be considered for future vacancies throughout the County.
For questions regarding this recruitment please contact the recruiter, Jill Eastman atJEastman@rivco.org
GENERAL APPLICATION INFORMATION:
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, A pre-employment physical examination and background check may be required.
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable SEIU Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).

• Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
• Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
• Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. As of July 1, 2020, the employee contribution is 7.25% and subject to change annually.

A new member is defined as any of the following:

1. A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.
2. A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.
3. A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0 < 3 year = 80 Hours (10 Days)
4 < 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)
Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS: Normally 12 paid holidays per year.
BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance).
BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.
DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.
POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable SEIU Memorandum of Understanding.
OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.
01
Do you possess a high school diploma, G.E.D. equivalency or high school proficiency certificate?

• Yes
• No

02
What is the highest level of education you have from an accredited college or university or trade school in adult learning/education, computer science, computer information systems, information management, or a closely related field?

• None of these
• Less than 30 semester or 45 quarter units
• At least 30 semester or 45 quarter units
• At least 60 semester or 90 quarter units
• At least 90 semester or 135 quarter unites
• At least 120 semester or 180 units
• I have my Associates degree
• I have my Bachelors degree
• I have my Masters degree
• I have my Doctorate degree

03
How many years of Epic Super User experience do you have?

• None
• Less than 12 months
• 1 year or more, but less than 2
• 2 years or more, but less than 3
• 3 years or more, but less than 4
• 4 years or more, but less than 5
• 5 years or more, but less than 6
• 6 years or more

04
How many years of experience do you have conducting EPIC training?

• None
• Less than 12 months
• 1 year or more, but less than 2
• 2 years or more, but less than 3
• 3 years or more, but less than 4
• 4 years or more, but less than 5
• 5 years or more, but less than 6
• 6 years or more

05
How many years of experience do you have educating others on EPIC software?

• None
• Less than 12 months
• 1 year or more, but less than 2
• 2 years or more, but less than 3
• 3 years or more, but less than 4
• 4 years or more, but less than 5
• 5 years or more, but less than 6
• 6 years or more

06
How many years of Microsoft Office Suite experience do you have?

• None
• Less than 12 months
• 1 year or more, but less than 2
• 2 years or more, but less than 3
• 3 years or more, but less than 4
• 4 years or more, but less than 5
• 5 years or more, but less than 6
• 6 years or more

07
How many years of experience do you have facilitating new changes/enhancement and upgrading new content for EPIC?

• None
• Less than 12 months
• 1 year or more, but less than 2
• 2 years or more, but less than 3
• 3 years or more, but less than 4
• 4 years or more, but less than 5
• 5 years or more, but less than 6
• 6 years or more

08
How many years of experience do you have planning, organizing and conducting staff development or training for a large and diversified staff in a commercial, industrial, educational, or governmental organization?

• None
• Less than 12 months
• 1 year or more, but less than 2
• 2 years or more, but less than 3
• 3 years or more, but less than 4
• 4 years or more, but less than 5
• 5 years or more, but less than 6
• 6 years or more

09
How many years of experience do you have providing training and technical assistance in the use of an electronic health record software system/solution in a hospital or healthcare organization?

• None
• Less than 12 months
• 1 year or more, but less than 2
• 2 years or more, but less than 3
• 3 years or more, but less than 4
• 4 years or more, but less than 5
• 5 years or more, but less than 6
• 6 years or more

10
Are you willing to work a 5/8 schedule with alternating day and swing shift start times?

• Yes
• No

11
Are you a current regular, temporary, or per diem employee with the Riverside Un...