Courtesy Clerk

Position Summary:
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean
environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates
to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity,
diversity, inclusion and safety of others.
Essential Functions:
 Promote trust and respect among associates.
 Create an environment that enables customers to feel welcome, important and appreciated by answering
questions regarding products sold within the store.
 Gain and maintain knowledge of products sold within the department and be able to respond to questions and
make suggestions about products.
 Assist with customer requests; retrieving, lifting and locating product.
 Greet customers, help customers load merchandise on the conveyor belt, bag merchandise and thank customers.
 Assist in removing customer’s merchandise from bottom of bascart for checkout.
 Properly and politely follow all customer requests on bagging preferences.
 Follow best practices for bagging items in various types of bags, such as reusable/plastic/paper, while ensuring
that contents or items are not damaged.
 Offer assistance to customers with loading bags into their car.
 Control shrink by following all company shrink initiatives including but not limited to: bottom of basket
inspections, cart transfers, proper placement of all go-backs.
 Retrieve carts from the parking area using a cart strap, pushing no more than 6 carts at once, and return them to
designated areas.
 Understand the store’s layout and have the ability to locate products and conduct price checks for cashiers.
 Observe scheduled shift operating hours.
 Display a positive, friendly attitude.
 Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store
management.
 Execute, maintain and log a legitimate safety sweeps program by inspecting entire sales floor every half hour.
 Notify management of customer or employee accidents.
 Maintain cleanliness standards on, but not limited to: lobbies, vending machines, restrooms, total sales floor,
spills, check stands, carts, hand baskets, and front of building/parking lot.
 Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
 Collaborate with Front-end associates to encourage teamwork.
 Adhere to all local, state and federal laws, and company guidelines.
 Ensure that all current merchandising, customer service, cash control, labor control, expense and supply
controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being
followed.
 Must be able to perform the essential functions of this position with or without reasonable accommodation.
Behaviors/Skills:
Some of the Behaviors needed to successfully perform this position are:
Leadership Behaviors:
 Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in
mind, exceeds customers’ expectations, gains customers’ trust and respect.
 Communicates effectively and candidly - Communicates clearly and directly, approachable, relates well to
others, engages people and helps them understand change, provides and seeks feedback, articulates clearly,
actively listens.
 Achieves results through teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds
self and others accountable, involves others to accomplish individual and team goals.
 Leads through positive influence – Demonstrates strong character; builds partnerships; models a conscious
balance between work and personal life; takes personal responsibility for own development; role models
leadership qualities such as motivation, inspiration, passion and trust.
 Coaches and develops others - Develops and cares about associates, builds effective teams, helps people be
their best, values and manages diversity, provides candid and constructive feedback.
 Leads change and innovation - Challenges the status quo, embraces technology, puts forward creative ideas,
champions and implements process improvements, gathers the ideas of others, demonstrates good judgment
about which ideas will work.
 Executes with excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews
progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.
 Provides clear and strategic direction - Plans and organizes well, sets a clear and simple course of action,
stays focused on the most important priorities, has the ability to visualize and plan for the future, understands
the industry and marketplace.
 Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety
standards.
Minimum Position Qualifications:
 Must be able to meet the minimum physical demands of the position
 Must be 16 or older
Desired Previous Job Experience:
 Ability to handle stressful situations
 Effective communication skills
 Knowledge of basic math: counting, addition, and subtraction
Potential Career

Job Types: Full-time, Part-time

Pay: $16.50 - $17.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person