Courtesy Associate

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Functions:

* Promote trust and respect among associates.

* Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the store.

* Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

* Assist with customer requests; retrieving, lifting and locating product.

* Greet customers, help customers load merchandise on the conveyor belt, bag merchandise and thank customers.

* Assist in removing customer’s merchandise from bottom of bascart for checkout.

* Properly and politely follow all customer requests on bagging preferences.

* Follow best practices for bagging items in various types of bags, such as reusable/plastic/paper, while ensuring that contents or items are not damaged.

* Offer assistance to customers with loading bags into their car.

* Control shrink by following all company shrink initiatives including but not limited to: bottom of basket inspections, cart transfers, proper placement of all go-backs.

* Retrieve carts from the parking area using a cart strap, pushing no more than 6 carts at once, and return them to designated areas.

* Understand the store’s layout and have the ability to locate products and conduct price checks for cashiers.

* Observe scheduled shift operating hours.

* Display a positive, friendly attitude.

* Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

* Execute, maintain and log a legitimate safety sweeps program by inspecting entire sales floor every half hour.

* Notify management of customer or employee accidents.

* Maintain cleanliness standards on, but not limited to: lobbies, vending machines, restrooms, total sales floor, spills, check stands, carts, hand baskets, and front of building/parking lot.

* Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.

* Collaborate with Front-end associates to encourage teamwork.

* Adhere to all local, state and federal laws, and company guidelines.

* Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.

* Must be able to perform the essential functions of this position with or without reasonable accommodation.

Behaviors/Skills:

Some of the Behaviors needed to successfully perform this position are:

Leadership Behaviors:

* Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.

* Communicates effectively and candidly - Communicates clearly and directly, approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.

* Achieves results through teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.

* Leads through positive influence – Demonstrates strong character; builds partnerships; models a conscious balance between work and personal life; takes personal responsibility for own development; role models leadership qualities such as motivation, inspiration, passion and trust.

* Coaches and develops others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.

* Leads change and innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.

* Executes with excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.

* Provides clear and strategic direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.

* Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.

Minimum Position Qualifications:

* Must be able to meet the minimum physical demands of the position

* Must be 16 or older

Desired Previous Job Experience:

* Ability to handle stressful situations

* Effective communication skills

* Knowledge of basic math: counting, addition, and subtraction

Potential Career Path from this Position:

* Cashier, Grocery Clerk

Job Codes to be used:

0500006 FRONT END/BAGGER

0500009 FRONT END/UTILITY CLERK

0500173 FRONT END/HELPER

Physical Demands:

* Lifting up to 50# from 12” to waist throughout shift.

* Lifting up to 50# from waist to shoulder throughout shift.

* Lifting up to 50# from floor to waist throughout shift.

* Objects lifted using both hands may include, case product, dog food, bags of salt, fruit and supplies.

* May carry bags of groceries, cleaning supplies and other store items.

* Pushing and pulling carts and six wheelers.

* Gripping with a power hand grip throughout shift.

* Reaching at arm’s length throughout shift.

* Rotation of trunk in all directions throughout shift.

* Forward bending throughout shift.

* Wrist position of neutral, palm up and palm down throughout shift.

* Static crouching throughout shift.

* Constantly standing and walking on concrete, mats, and carpet throughout shift.

* Squatting throughout shift.

* Occasionally stooping, kneeling, crouching, and crawling throughout shift.

* Using hands to finger, handle and/or feel objects, tools or controls.

* Climbing stairs, step stools, and step ladders.

Tools and Equipment Use

Cash registers, carts, tills, computers, tender bags, grocery bags, intercom system, pens, scanner, printer, fax machine, EFT machine, cash, coins, six wheelers, office machines and telephone.

Work Surface

Check stands, tile floors and mats

Length of Work Day/Week

Up to 8 hours with breaks at 2-hour intervals. Approximate workweek of 40 hours.

Other Job Requirements

* Basic Math

* Seeing

* Touch

* Hearing

* Reading English

* Writing English

* Speaking English

Environment

Inside of a building.

Disclaimer

The physical requirements, job duties, elements, responsibilities, skill, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and may not be all of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or as the work environment requires.

Job Types: Full-time, Part-time

Pay: $12.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person