Country Club Restaurant Server

Job description

Summary

Provide exceptional service to members in private club setting.

Typical Functions

• Perform pre- and post- work shift duties.

• Consistently follow all revenue control procedures.

• Advise supervisor of complaints as they occur.

• Attend staff meetings as required.

• Consistently comply with state, local and club laws/policies relating to the service of alcohol.

Specific Duties

• Provide immediate attention to all members and guests upon seating.

• Distribute menus, if applicable. Be knowledgeable of daily specials & Soup of the day. Inform members and guests of these items.

• Learn and memorize member Last names

• Take and serve food & beverage orders.

• Check back to ensure customer satisfaction.

• Remove empty glasses, plates, and flatware; clean tables as needed.

• Verify accuracy of prices, state and federal taxes, tips and/or charges on all bills.

• Present bills to members/guests.

• Handle all cash, credit card and member charges as prescribed by standard operating procedures.

• Keep assigned tables, lounge and bus station and other areas clean.

• Be knowledgeable of current and upcoming events in the club

• Complete daily assigned side work.

• Other duties may be assigned.

Competency

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Attendance/Punctuality – Is consistently at work when scheduled and on time; Ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.

• Written Communication - Writes clearly and informatively; Able to read and interpret written information.

• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Job Types: Full-time, Part-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Restaurant type:

• Casual dining restaurant

Shift:

• 10 hour shift
• Day shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

Experience:

• Restaurant experience: 4 years (Required)
• country Club Serving: 2 years (Required)

Language:

• English (Required)

License/Certification:

• Safeserve (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person