Counter Supervisor

PACE Supply is seeking an experienced Counter Supervisor for our Santa Ana, CA branch.  This individual has an unwavering commitment to excellence and a desire to elevate their warehousing skills to new heights. As the Counter Supervisor, to our Santa Ana, CA banch, you will inspire and motivate your team, empowering them to reach their full potential, while delivering top-notch service to our valued customers.

Responsibilities (do not include)

· Lead and supervise the counter team, providing guidance, coaching, and mentorship to maximize their potential and performance.

· Ensure smooth and efficient counter operations, including managing customer inquiries, sales orders, and product inquiries.

· Foster a customer-first culture, delivering exceptional service and support to our valued clients.

· Oversee inventory management, ensuring accurate stock levels and efficient order processing.

· Collaborate with other departments to maintain seamless communication and coordination within the company.

· Implement and enforce safety protocols and procedures to create a safe working environment for all team members and customers.

· Monitor and track key performance metrics, providing regular reports to management on team performance and customer satisfaction.

· Identify areas for improvement in processes and implement effective solutions to enhance productivity and customer experience.

· Conduct regular training sessions to keep the team updated on product knowledge, sales techniques, and customer service best practices.

· Resolve customer complaints and issues promptly and professionally, aiming for complete customer satisfaction.

· Stay up-to-date with industry trends, market changes, and product knowledge to remain a reliable resource for both the team and customers.

· Support the hiring and onboarding process for new counter team members, ensuring the team maintains a high level of expertise and competence.

· Perform periodic performance evaluations for team members, providing constructive feedback and recognizing exceptional performance.

· Uphold the company's values and mission, acting as a role model for professionalism, integrity, and dedication

Education & Experience Requirement

Any combination of education and experience providing the required skill and knowledge for successful performance of the job would qualify.

· 4-5 years of counter experience within a warehousing or distribution environment is preferred.

· Previous experience in a supervisory or leadership role within a warehousing or distribution environment is preferred.

· Knowledge of plumbing, HVAC, and industrial products is advantageous.

· Strong customer service skills with the ability to handle and resolve customer inquiries and complaints effectively.

· Excellent communication and interpersonal skills to lead, motivate, and collaborate with the team and various stakeholders.

· Organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously.

· Proficiency in using computer systems, inventory management software, and MS Office applications.

· Demonstrated problem-solving skills and the ability to think on your feet in fast-paced situations.

Pre-Employment Requirements

As part of our commitment to providing a safe and secure work environment for our team members and customers, successful candidates must complete the following pre-employment requirements:

Background Check: A comprehensive background check will be conducted to ensure candidates meet the necessary criteria for employment.

Physical Examination: Candidates will undergo a physical examination to assess their fitness for the position's requirements.

Drug Test: A drug test will be administered to ensure a drug-free workplace.

Work Environment

Physical Requirements:

· The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear.

· Occasionally, the employee is required to use hands to finger, handle, or feel; climb or balance; and stoop, kneel, crouch, or crawl.

· Ability to lift items that weigh up to 50 lbs. regularly. This includes carrying, dragging, and walking with materials, as well as using a hand-truck.

· Specific vision abilities required for this job include distance vision, peripheral vision, and depth perception.

Environmental Conditions:

· The employee is frequently exposed to moving mechanical parts and outside weather conditions.

· Occasionally, the employee may be exposed to high, precarious places and vibration.

Note: These physical requirements and environmental conditions are subject to reasonable accommodations that enable individuals with disabilities to perform the essential functions of the job effectively.

Benefit Snapshot

PACE Supply is proud to be an employee-owned corporation. We offer competitive wages, career pathways of growth, and excellent benefits packages that include medical, dental, and vision care that are available to you within the first 30 days! We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more. Commuter Bridge Toll reimbursement assistance offered.

Relocation Benefits

NO

Remote Availability

NO

*Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, qualifications, and other business considerations*