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SalaryBENDER is a leading wholesale distributor of plumbing and HVAC supplies, serving contractors and professionals in the industry for over 70 years. We take pride in our commitment to embracing technology to drive results, and fostering a culture built on core values, team building, and training. You will be working for a company that cares about its customers AND its team. We are proud to announce that BENDER received an award from the Hartford Courant as a BEST PLACE TO WORK IN CT 2023!
We are looking for enthusiastic and customer-focused individuals to join our Counter Sales team.
Are you a problem solver?- Are you a team player willing to go the extra mile to get things done?
- Do you thrive in a fast-paced environment and possess excellent sales and customer service skills?
- Are you hungry to learn and take advantage of training to be at the top of your game?
JOB DESCRIPTION:
As a Counter Sales teammate you will be an integral part of our dynamic and fast-paced team. Your primary responsibility will be to provide exceptional customer service to our clients who visit our trades counter. This is a hands-on position, that requires excellent customer service and organization skills, and the ability to work as a team member efficiently and cooperatively in a fast-paced environment. As a Counter Sales teammate at BENDER, you will be accountable for:
Providing the highest level of service to customers- Ensuring customer orders and requests are managed in a timely and accurate manner
- Effectively and quickly managing customer calls and emails
- Increasing sales and awareness of new products, specials, promotions, etc.
- Proactively engaging in trainings to improve your product knowledge and selling skills
- Increasing average line item per ticket
- ProBENDER threads
- Sales Order $$
KEY RESPONSIBILITIES:
- Greet customers/answer incoming calls at the counter with professionalism and a friendly attitude.
- Process customer transactions accurately and efficiently using our point-of-sale and WMS systems
- Fulfill customer orders and arrange for product pickups.
- Collaborate with other team members to ensure inventory accuracy and product availability.
- Handle returns and exchanges professionally and in accordance with company policies.
- Be willing to find solutions and solve challenges.
- Assist in resolving customer inquiries and concerns
- Maintain a positive and helpful attitude, even during busy periods
- Maintain a clean and organized counter area.
QUALIFICATIONS:
- Previous experience in wholesale/distribution Counter Sales preferred.
- Previous experience in Plumbing and HVAC experience is a plus.
- Customer-focused mindset with a genuine desire to help customers find solutions.
- A positive attitude and a willingness to learn, collaborate, and improve
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Reliable and punctual.
- Proficiency in using technology, including point-of-sale systems, Microsoft Office, and RFS/WMS scanners
- Strong organization and attention to detail and accuracy
- Excellent communication and interpersonal skills.
- Physical ability to lift and move heavy items occasionally.
WHAT WE OFFER:
- Competitive salary and benefits package, including PTO, Insurance, a 401(k) match and others.
- Opportunity to grow within a dynamic organization.
- Great company culture. BENDER has won an award for BEST PLACE TO WORK IN CT2023!
- Contribute to a culture of innovation and continuous improvement.
- A supportive and collaborative team environment that values hard work and dedication.
- Ongoing training and professional development
If you are a motivated individual who is passionate about providing exceptional service to customers and are excited to be a part of our dynamic team, we encourage you to apply! Join us in helping our customers succeed by finding the solutions they need!
BENDER is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
