Corporate Technical Trainer

Position Summary: Leads company initiative to strengthen our introductory and continued education efforts for our service technicians. Implements and drives technical training plans for all our location's service departments.

Essential Duties and Responsibilities:

1. Ability to provide basic, intermediate, and expert training Basic troubleshooting to advanced diagnostics.
2. Determines course content and objectives.
3. Provides training schedules, agendas, and curriculum.
4. Prepares training materials and training session in groups or individually.
5. Become CNH accredited to be able to provide in-house CNH training.
6. Assists location Service Managers in identifying training gaps to help build annual training plan.
7. Works with each location service manager to ensure they are tracking toward all OEM service standards.
8. Evaluates technicians and identifies areas needing improvement.
9. Onboards and educates new technicians on basic KPIs, basic tooling, and any digital tools assigned to them.
10. Communicates OEM training requirements for service, sales, parts, and precision farming and provides monthly tracking.
11. Maintains technical knowledge by attending educational workshops.
12. Establish an in-house training program for individuals looking for a technical career pathway by means of on-the-job training.
13. All other duties as assigned.

Customer Service Responsibilities:

• Ensure every customer is satisfied with the products, services, and support of all staff.
• Resolve customer's concerns efficiently and effectively.
• Always promote a positive attitude.
• Maintain a professional appearance and demeanor.
• Exhibit Birkey's high level of customer service daily.
• Acknowledge appreciation of clients and customers.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 15 years + mechanical/technical background preferably in the heavy machinery industry
• Experience with constructing lesson plans and working with students.
• Strong communication, organization, and classroom management skills.
• Ability to understand and work well with employees varying in skill level.
• Highly adaptive and flexible to all situations and needs.
• Acting as a mentor and engaging students/employees in on-the-job learning

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to get around the dealership and grounds for various tasks.
• The employee would normally lift or move 10 lbs., frequently lifts, or move up to 25 lbs., and occasionally lift or move up to 75 lbs.
• Ability to tolerate up and down movements with bending or stooping including reaching above and below shoulder height with arms and hands.
• Ability to be on one's feet for extended periods of time.
• Ability to operate equipment or other power equipment, as necessary.
• Must meet health assessment requirements.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently exposed to dust, odors, oil, fumes, and noise.
• The noise level in the work environment is usually moderate.
• While performing duties, the employee may be near moving mechanical parts and inside and outside weather conditions.
• While performing the duties of the job, the employee will perform extensive keystroke tasks.

This organization reserves the right to revise the essential position functions as the need arises.