Corporate Service Manager - Dubuque, Ia

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. SUMMARY

The primary functions of the Corporate Service Manager are to provide strategic leadership for the development and execution of the service processes and drive financial results in service. This role will create the strategic vision and plan for overall MCF Service. The Corporate Service Manager is responsible for the service operations in all regions of MCF and will provide direction to the regions regarding service processes and policies.

Essential Duties and Responsibilities: May include some or all the following. Other duties may be assigned.

• Develop and provide strategic guidance on service processes. Document and maintain process information.
• Drive financial results in service through generating key initiatives, process improvements, and identifying new revenue streams.
• Develop and implement key service marketing strategies. Collaborate with MCF Marketing to rollout key initiatives.
• Drive accountability within the service departments through Service Manager meetings, PSTR meetings, scorecards, and incentive programs.
• Influence hiring decisions on key service employees. Participate in Service Manager interviews.
• Support an onboarding program for all new service employees and ongoing coaching and training support for existing employees.
• Coach existing service management team on both daily and strategic activity.
• Manage service vehicle/fleet rotation schedule and overall service vehicle cost management.
• Oversee warranty administration and drive warranty recovery through education of service teams, measurement, and thoroughness of warranty administrators.
• Support challenging problem resolution issues (DTAC) and high dollar policy allowances.
• Directly supervise warranty administration employees and provide construction feedback and coaching.
• Supervise and direct Regional Parts & Service Support Managers and Regional Aftermarket Managers.
• Provide ongoing support/input to accounting on service related processes/issues/questions.
• Implement and support systems for managing service processes
• Generate, analyze, and communicate key reports for service
• Manage the technician training strategy and support coordination & scheduling of classes.

 

Positions reporting to this position:

• Product Support Coordinators
• Certified Dealer Instructors

 

 

Technical Skills & Knowledge: Specialized skills, knowledge and abilities needed to perform the essential functions of the job.

• Clearly demonstrated leadership skills and strategic vision.
• Knowledge of service processes, accounting, and financials.
• Strong organizational skills with high capacity/throughput.
• Ability to make decisions with incomplete information.
• Comfortable with managing risk.
• Demonstrated knowledge and capacity to learn and grow with technology.
• Strong interpersonal, negotiation and conflict resolution skills.
• Willingness to travel. (Up to 75%)