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Form of work
SalaryResponsible for quality assurance assessments, audits, and evaluations for Health and Wellness (H&W) key initiatives. Analyze and summarize program and services performance and quality data, participate on quality projects, and perform effectiveness reviews. Work in collaboration with subject matter experts to support accreditation quality program requirements and work in collaboration with operational teams to improve services and quality. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety. Minimum
- Associate Degree health care related field
- 2+ years of experience in quality assurance or audit
- 3+ years healthcare experience
- 1 year of experience of as a patient care technician, LPN, pharmacy technician, or equivalent
- Proficient in Microsoft Office
- Ability to learn, understand, and apply new technologies
- Analytical and problem-solving capabilities
- Strong computer skills and experience with medical or prescription billing systems and/or EHR systems
- Ability to handle multiple priorities
- Ability to remain flexible and adjust promptly and effectively during times of change
- Excellent administrative, communication, and organizational skill with high attention to detail
- Demonstrated ability to maintain confidentiality and protect sensitive information
Desired
- Any experience with eClinicalWorks (ECW)
- Identify process or system improvement needs from analysis of data and results of quality assessments, evaluations, and audits
- Develop and assist with execution plans to achieve optimal levels of performance
- Communicate with quality leadership identified opportunities from review and analysis of reports, systems, and dashboards
- Identify nonconformance and collaborate to solve problems through the Nonconformance Management Program (i.e., corrective action and preventive action)
- Assist leaders with root cause analysis and appropriate corrective and preventive action strategies to eliminate nonconformance
- Assist with activities related to quality committee meetings with regions, divisions, and corporate H&W leadership teams
- Extract, analyze, and summarize data from corporate/division/regional systems; create meaningful and actionable reports and insights derived from data captured through audit/evaluations/assessments and use to identify and communicate trends
- Assist with special projects at the discretion of manager or other team leadership
- Evaluate processes within an area of responsibility in order to recommend and participate in process or quality improvement initiatives
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
