Copy And Print Supervisor

Come explore the Power of Possibility with a career at SPS!

We have an excellent opportunity for an experienced Copy/ Print Supervisor(Client Service Supervisor) to come grow with our team in Dallas, TX !

Job Title: Client Service Supervisor (Copy and Print)

Reports To: The Client Service Supervisor will report to the Client Service Manager, Client Manager, Client Director, or equivalent leadership.

Job Overview:

The CLient Service Supervisor position is to sit on-site with our client and oversee multiple sites or projects. The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies. The CSS will act as the primary daily client contact in correlation with the Client Service Manager. While overseeing the staff onsite for all supervisory functions required.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Schedule: Typically Monday - Friday, 8AM-5PM

Duties and Responsibilities:

• Oversees service delivery.

• Manages the receipt, delegation and successful completion of all client requests.

• Meets all client and SPS deadlines.

• Manages all resources within the operation including people, hardware/software and facilities.

• Coordinates staff schedules to ensure appropriate staff levels are maintained and proper coverage is provided for PTO, sickness and emergencies.

• Maintains a safe working environment for the SPS staff.

• Tracks all client requests using the approved tracking mechanism and performances.

• Maintains metrics for monthly reporting of KPIs/SLAs.

• Oversees all equipment, supply and messenger vendors to comply with SPS contract.

• Performs multiple daily walkthroughs to observe team performance first hand.

• Documents any incidents and inform Client and SPS immediately.

• Oversees and reports on financial performance.

• Maintains site P&L at proforma levels or above.

• Consistently executes all deadlines to be met for for payroll, billing & A/R collection.

• Oversees monthly budget forecasts for the account.

• Grows the existing account year-over year.

• Insures client & employee engagement.

• Maintains Client Satisfaction Index (“CSI”) at or above previous score.

• Participates in monthly and quarterly client business reviews.

• Maintains Employee Satisfaction Index (“ESI”) at or above previous score.

• Participates in SPS sponsored events.

• Establishes and maintain accountability to Client Services Manager and/or higher level leadership.

• Coaches, develops, and cross trains operations team to grow their careers.

• Sets and communicates to each staff member individual responsibilities, operational issues/concerns, daily goals, service improvements and customer expectations.

• Develop, appraises, and counsels staff to reduce turnover, improve employee satisfaction and increase promotability of staff members.

• Maintains consistent documentation monitoring the status of each employee.

• Provides annual employee performance evaluations and reviews as directed by SPS.

• Insures operational excellence.

• Performs strict adherence to all SPS policies & procedures.

• Serve as a knowledge resource regarding SPS policies and procedures

• Meets or exceeds all contractual and client KPIs/SLAs.

• Immediately reports any personnel, security or data breach incidents to SPS leadership team.

• Proactively institutes the SPS Governance Model to ensure client satisfaction.

• Standardizes policies and procedures, including statistical monthly reporting and benchmarks.

• Drives operational improvements and solution design.

• Troubleshoots and resolves all client, site management and site staff issues.

• Coordinates, implements and oversees any special projects.

• Coordinates and leads vendor partner negotiations.

• Manages site financials in terms of hours, gross margin spread, profitability and growth.

• Serves as a knowledgeable resource regarding OSHA, EEOC and process for handling complaints.

• Manages direct reports including managerial staff.

• Assists in the development of training materials and execution of formal training sessions.

• Supports business development internally and as directed.

•Maintains consistent communication with Client and SPS at all levels.

About Us

SPS is a global outsourcing organization that offers both business and document processing services. Our clients are Fortune 500 companies in sectors such as advertising, investment banking, corporate, fashion, finance, law, and other professional services SPS operates in more than 15 countries worldwide providing specialized workplace support functions in areas such as Administrative, Information Technology, Mailroom, Document Production, and other Guest Services.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that leads to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity, and diversity.SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

This job posting is a snapshot and not designed to cover all duties assigned to this position. A full job description can be found on our company website.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Copy and Prints: 2 years (Required)
• mailroom: 2 years (Required)
• supervisory: 2 years (Required)

Work Location: In person