Coordinator, Program Support

• Department: Greenheart Exchange Program Support
• Type: FT
• Hours: 40 hours per week, Monday-Friday, 9:00 am - 5:30 pm CT US
• Location: Position is fully remote. HQ address is 742 N. LaSalle Drive Ste. 300, Chicago, IL 60654

About Us:

Greenheart International is a 501(c)(3) nonprofit committed to connecting people and planet to create a more peaceful and sustainable global community. We achieve our goals through a unique set of programs and initiatives fostering cultural exchange, eco-fair trade, volunteerism, personal development and environmentalism. Greenheart encompasses three main branches: Greenheart Exchange, Greenheart Travel, and Greenheart Shop.

The Program Support Department oversees program support for participants of Department of State BridgeUSA programs. Programs supported include Summer Work Travel, Career Advancement Program, Greenheart Travel, and Highschool. Specifically, the Coordinator, Program Support will be responsible for ensuring the health, safety, and well-being of program participants while in the United States, while also ensuring compliance with participant specific program regulations.

Greenheart is dedicated to the mission of cultural understanding, environmental consciousness, and world peace by connecting people and planet. As one of the few environmentally consciousness J-1 visa sponsors, we pride ourselves on providing a quality experience while encouraging and enabling Greenheart staff, participants, host families and local coordinators to work together on projects that promote environmentalism and sustainability.

Our Ideal Candidate:

The ideal candidate should be outgoing, organized, and flexible with changing priorities. They should have excellent customer service skills, time management abilities, and research skills. This person should be comfortable asking questions and taking direction from multiple staff. In a fast-paced working environment, the ability to oversee multiple projects and deadlines is essential in this role.

Duties:

As a member of the Program Support team, the Coordinator, Program Support will provide general program support for the BridgeUSA programs within various departments at Greenheart Exchange. This support will include assigned operational tasks, ensuring a smooth placement process for all stakeholders and providing general on-program support for all participants. The Program Coordinator will work and coordinate with staff from various departments including account management, recruitment, operations and partner relations.

Some things you may do in this position:

• Provide day-to-day participant support by ensuring participants complete required check ins, evaluations, and monitoring communications. For the Summer Work Travel, Intern, Trainee, and Teacher programs this means direct communication with participants from around the world.
• Answer participant and partner questions about program specific requirements/rules, according to Greenheart Exchange and Department of State regulations, as well as questions about everyday life in the United States.
• Facilitate the line of communication; assisting Regional Directors/Managers and Local Coordinators with counseling and problem solving; includes handling complaints from the students, host families and schools; conveying requests of student, schools, field staff and international partners; reporting developments to field staff and international partners
• Ensure quality service by maintaining regular, professional, and courteous communication with participants, field staff, partners, host organizations and other staff.
• Assist with day-to-day operational processing, such as reviewing participant applications, reviewing change queue items, recommending participants, sending job offers on behalf of host organizations, processing validations, processing local coordinator payments and participant stipends.
• Advising on program participants and field staff (Regional Directors/ Manager and local coordinators) of requirements for participant international travel based on specific program rules and regulations.
• Carry the emergency phone and follow all Greenheart emergency phone procedures as assigned

Some qualifications that are given preference:

• Minimum of Bachelor’s degree or equivalent experience highly preferred.
• Experience managing data and working in a customized database
• At least one year of work experience, preferably in a non-profit setting
• Customer service experience is a must, including proven experience resolving conflicts and managing sensitive situations
• Experience managing a high volume of emails and telephone calls
• Exceptional time management and organization skills
• Excellent writing and verbal communication skills
• Ability to work with a diverse group of stakeholders
• Tech-savvy, proficient with Microsoft Office Suite, especially Microsoft Excel
• Experience studying, volunteering, or working outside the U.S., and/or experience working in a multicultural and/or multilingual environment, a plus

A cover letter is required for your application to be considered.

Due to the volume of applications processed, we ask that you do not call Greenheart International regarding this position. All qualified applicants will be contacted.

Greenheart International is an Equal Opportunity Employer that does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, gender identity, genetic information, sex, marital status, disability, or status as a U.S. veteran.