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SalaryWhen it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar. What's our secret? Dedicated and talented staff who believe in our mission.
About the role…
Join our fast-paced Programs team and be a part of one of the nation’s most dynamic not-for-profit organizations. The Program OperationsCoordinator (West Programs) is a member of the Program Operations Team and supports various members of the Domestic Programs teams in the smooth operations of Road Scholar programs. This entry level Coordinator works closely with educational travel partners and/or cruise lines, other vendors and staff to achieve and maintain high NPS scores on programs.
Road Scholar offers a remote-first work environment. The compensation for this non-exempt/hourly position is $21.16 per hour.
You will…
- Support multiple Operations Managers on up to 50 different program itineraries across product lines and a variety of program types.
- Liaise with our Customer Service team providing timely communication regarding participants’ program questions and special requests, to find solutions and encourage enrollments.
- Work with the Program Operations team and to ensure that program materials are completed accurately and on time, all procedures for managing programs are followed, and complete and accurate information has been submitted
- Arrange and confirm program details and logistics such as hotel nights, field trips, transfers, meals and additional program staff. Assist with negotiation of contracts for these items dependent on experience.
- Daily analysis of enrollments and space allotments on programs, ensuring optimal use of capacity in keeping with contractual deadlines
- Review, triage and action program changes when complications occur prior to and during programs
- Assist in preparing group leaders and on the ground staff for upcoming departures
- Review and reconciliation of financial details and invoices for vendors, staff and other program expenses
- Work closely with the Program Administration team to ensure the materials and reports are created and distributed on time
- Develop comprehensive knowledge of program content and destinations
- Will be required to attend and work on certain programs related to the position
- Moderate travel and some evening and weekend work required
You Need…
- To be an organized professional with 1-2 years administrative or relevant experience
- Bachelor’s degree preferred or equivalent experience
- Pro-active, motivated individual who is results-oriented
- Experience in a fast-paced business environment
- Excellent customer service skills with a focus on anticipating and resolving issues proactively
- Analytical skills and high attention to detail essential
- Excellent verbal/written communications, interpersonal, and problem solving skills
- Ability to work collaboratively in a multi-functional team environment
- Strong system skills; comfortable in a complex database environment
Why join the Road Scholar Team...
We offer competitive compensation and excellent benefits:
- Medical, Dental and Vision Insurance
- 20 days PTO annually
- Paid shutdown between Christmas and New Years!
- Ability to work remote!
- Paid Holidays (14)
- Retirement Plan with a company match up to 5%
- Identity Protection
- Unlimited On-line Training thru Linkedinlearning.com
Learn more at https://www.roadscholar.org/careers/
For serious consideration, please submit a cover letter with your resume telling us why you are interested in the position.
An Equal Opportunity Employer
Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.
To avoid fraudulent job postings and scammers posing as Road Scholar, we request that you only apply to jobs that are posted on the Road Scholar website & when completing an application please make sure the URL is from recruiting.ultipro.com.
