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SalaryJob Summary:
The Pro Quoting Sr. Coordinator performs a role that is crucial role in how we serve our Pro customers as well as support a team of Pro Quoting Coordinators. This role is critical in being a daily mentor / trainer / coach for assigned coordinators as well as providing daily quoting support needs. This role will continue to work with store associates & field leadership daily in addition to merchants and IT partners on a regular basis by processing quote requests, supporting questions via quotes, phones, and emails. This role will also help to facilitate escalation requests.
- Serve as the lead point of contact for stores in dedicated set of regions
- Manage the assignment of quotes to be reviewed by the supporting group of Coordinators
- Assist Pro Sales Managers with price adjustments needed to support Managed Account customers
- Review quotes created by sales associates on behalf of Pro customers, ensuring competitive and profitable pricing can be provided
- Engage vendors to support sales where lower costs, higher quantities, and/or specific fulfillment needs are required
- Interact with sales associates via chat, email, and phone to help answer questions related to Pro pricing and Lowe’s selling systems
- Provide regular feedback to Pro pricing team, helping to identify trends and issues emerging in the business
- Organize work processes to ensure the most efficient workflow while collaborating with others
- Provides relevant feedback to Supervisor and leadership team regarding what is working well & areas needing improvement.
Required Qualifications:
- High School or GED
- 2 Years office administrative, high-volume retail, and/or service support
- License: If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position
Preferred Qualifications:
- Bachelors Degree in a Related Field
- 3 Years Lowe’s Store and/or Pro industry experience (i.e. property manager, construction, trades)
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Pay Range for CA, CO, HI, NJ, NY, WA: $16.42 - $27.37 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
