Coordinator I (Customer Service) - Office Of The University Registrar

The University of Florida's Division of Enrollment Management is actively searching for a Coordinator I in the University Registrar Services Customer Service unit. This position plays a crucial role in supporting all Customer Service interactions for the Office of the University Registrar. Reporting to the University Registrar Services Coordinator II, this position is responsible for managing inquiries related to academic records, university policies, and various non-traditional programs.

Responsibilities include:

Customer Service Support:

• Provide in-person, telephone, and email informational services to students, the University community, and the general public.
• Evaluate, respond to, or appropriately route inquiries regarding academic records and university policies.
• Assist with student enrollment and registration, offering guidance and advice to students.
• Collaborate with the OneStop team to address Registrar-related inquiries.
• Monitor phones and case management systems to ensure service levels are consistently met.

Application Processing:

• Assist in managing application processing for non-degree enrollment and tuition waiver programs, including standard non-degree, special programs, distance education, high school dual enrollment, Employee Education Program, State Agency Employee Tuition Fee Waiver, and Santa Fe-UF Employee Education Exchange Program.
• Coordinate with students, departments, University Bursar, and UF Human Resources to ensure a seamless process.

Enrollment Certification Support:

• Provide support for the certification of enrollment process.
• Complete forms to meet students' needs, monitor transient student forms, and evaluate data files for submission to the National Student Clearinghouse.
• Ensure compliance with university, state, and national requirements and standards.

Other Duties:

• Cross-train to assist in various office areas during peak workload periods, such as registration, room scheduling, commencement, grade processing, mailroom processing, and imaging.
• Assist in providing outreach and training to campus-wide constituents on Registrar processes and procedures.
• Continually review internal procedures, systems, and record-keeping methods to streamline and improve efficiency.
• Assist with research by providing information for reports, projects, and correspondence.
• Perform other duties as assigned by supervisor.

This position is located at the University of Florida's main campus in Gainesville, FL and may be eligible for a flexible, hybrid work arrangement in accordance with the University of Florida and Division of Enrollment Management's policies.

$40,000 annually

In addition, we offer the following exceptional benefits:

• Health, Dental, and Vision Insurance
• State Retirement Plans
• Paid Time Off (approximately 22 days of vacation leave, 13 days of sick leave, and 11 paid holidays annually)
• Tuition Assistance (UF Employee Education Program)
• Public Service Loan Forgiveness (PSLF) Eligible Employer

For more information on benefits, please visit HR Benefits and Rewards (ufl.edu)

Bachelor's degree; or an equivalent combination of education and experience.

• Excellent verbal and written communication skills.
• Ability to comprehend and interpret university and Registrar policies, procedures, and academic regulations.
• Ability to establish work priorities and coordinate the timely completion of work assignments.
• Strong organizational skills.
• Ability to work independently, exercise good judgment, and work with minimal supervision.
• Microsoft Office Suite proficiency and a working knowledge of PeopleSoft, Gator360, and other student records systems.

Applicants must upload the following documents to be considered for the position:

Applications must be submitted by 11:55p.m. (ET) of the posting end date.