Coordinator, Fraud Prevention

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Shameek Konar, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

In this position you will monitor transactions, investigate and recommend final decisions on customer fraud claims, and report findings that will help the Fraud Prevention team improve methods of preventing fraud. The role will collaborate with other team members of the Fraud Prevention team to create and implement Fraud Prevention tactics.

1. Work fraud claims timely and ensures credits are issued appropriately
2. Ensure all possible transactions are monitored via the Fraud Prevention tools and help our customers better protect their account
3. Perform the daily time-sensitive processes of alerting customers of suspected fraudulent activity and identifying trends
4. Identify new fraud patterns/exposures and recommends necessary changes to fraud policy and procedure to prevent or minimize financial losses
5. Work with Fraud Prevention Manager to cooperate and participate in any police investigation involving fraudulent activity at our proprietary sites.  Participation may include log file review, video file download or hard copy request, reviewing video and distributing to all investigating parties, and transaction review for a site in question
6. Provide input to assist in Credit / Sales strategic decisions for the department(s) and associated programs
7. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
8. Ensure all activities follow rules, regulations, policies, and procedures
9. Complete other duties as assigned

• High School diploma or equivalent certificate required
• Bachelor’s degree in finance, accounting, or related business field preferred
• Minimum three years’ work experience required

Specialized Knowledge

• Intermediate Microsoft Office, Jira, and beginner Tableau skills preferred
• Knowledge of financial and accounting principles, practices, and procedures
• Strong systems orientation with the ability to rapidly develop deep knowledge and understanding of key credit department systems

Competencies

• Strong written and verbal communication skills both internally and externally with customers
• Excellent analytical, critical thinking, organizational, and time management skills
• Teamwork, problem-solving, conflict management, influencing, presentation, and negotiating skills
• Ability to manage multiple projects and work-streams concurrently
• Ability to set priorities, multitask, meet deadlines, and resolve problems with a high sense of urgency

• Nation-wide Medical Plan/Dental/Vision
• 401(k) Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Weekly Pay
• Onsite Gym
• Onsite Cafeteria 
• All your information will be kept confidential according to EEO guidelines

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