Control Tower Engineer

Job Description:

The Control Tower Engineer is responsible for reviewing and bucketing targeted 4-12 Month in Service claims and defining 24 Months in Service (MIS) CPV problems for the extended team to resolve (Engineering, Manufacturing, Supplier, Service Operations, etc). The individual should possess a broad knowledge of the entire automotive engineering, manufacturing, quality and serviceability landscape.

Job duties include but not limited to

· Monthly review of Slice tool for top spend/Cost Per Vehicle (CPV) LOPs

· Review and bucket 4-12 MIS North America (NA) claims to identify common problems for current Model Year

· Analyze and stratify warranty data/claims/narratives (e.g warranty trend charts, Pareto of issues by various parameters, etc).

· Coordinate shipment of returned parts as requested (supplier, engineering, & manufacturing)

o Support part return analysis and teardown of warranty returns

o Generate part retentions

o Create WiAdvisor/Supplier Engagement Team projects to flag vehicles in the field for investigation prior to repairs

o Fast track part returns for special studies

· Create new GIMs scoped to a clearly defined problem (i.e. product, service, or cost of repair)

· Triage new GIMs to determine and assign to Issue Manager (i.e. Engineering, Manufacturing, Supplier Operations, Service, etc)

· Improve Cost/Repair - Optimize Service Labor, Diagnostics, Pricing, Service Level, Remanufactured Parts by working with responsible organizations.

Basic Qualifications:

· Bachelor degree in Engineering or technical field.

· A minimum of 3 years of relevant experience with triaging/defining problems

· Previous experience in Engineering, Quality, Service or Manufacturing

· Cross functional experience

· Ability to interpret complex data and compile in reportable manner

· Working knowledge in MS office suite and Google applications

· Certification in problem analysis (i.e. Kempner Tregoe)