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Form of workBCforward is currently seeking a highly motivatedContracts Admin in Boise, ID.
Position Title: Contracts AdminLocation: Remote
Anticipated Start Date: 06/17
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 12+ months contract + renewable
Job Type: [FULL TIME (>%3D30 HRS WEEKLY) [CONTRACT], [Onsite]
Pay Range:$23-$25/hr only on W2Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Job Summary* This role is responsible for providing operational support to accounts and partners while offering process consulting expertise to the internal teams. The role analyzes market trends and financials to generate insights and advocate for customer expectations. The role contributes to process improvement efforts to enhance customer satisfaction and operational efficiency.
MAJOR DUTIES AND RESPONSIBILITIES
* Manage operational business relationship of mid-size to large domestic accounts. Provide on time and accurate billing to partners and/or customers.
* Submit and review change orders, POs and amendments.
* Perform operational performance reviews with the customer/partner and supports improvement plans.
* Complex analysis, research and perform updates to ensure data integrity.
* Research and respond to internal account management requests.
* Collaboration and communication across teams to obtain data in migration clean-up and processes.
* Receive and post payment and other accounts receivable tasks.
* Analyze data for accuracy in preparation for migration to new software platform.
Responsibilities
* Contributes to the operational business relationship management of mid-sized to large accounts, addressing inquiries and resolving operational issues to ensure a positive customer experience.
* Offers basic process consulting expertise to project and account teams assisting in the development of customer solutions and the efficient execution of operational processes.
* Understands and analyzes account financials under the guidance of senior team members, monitoring budgetary aspects of customer accounts and assisting with financial reporting.
* Conducts research, analyzes data, and shares findings with internal teams to improve processes and operational efficiency.
* Collects, analyzes, and interprets data related to customer accounts, operational processes, and key performance indicators (KPIs).
* Collaborates with internal teams, such as sales, marketing, and product development, to ensure a coordinated approach to serving customers and addressing their needs.
* Provides feedback on operational processes and capabilities while advocating for customer or partners' expectations to contribute to process improvement efforts.
* Gathers and analyzes customer feedback, generates insights, and contributes to action plans for improving customer satisfaction.
* Maintains records, documentation, and reports related to customer interactions, operational processes, and project progress.
* Participates in training to enhance skills and stay updated with the latest technological advancements and market trends.
Education & Experience Recommended
* Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
* Typically has 2-4 years of work experience, preferably in account management, business development, supply chain, customer service, or a related field or an advanced degree with little or no work experience.
Preferred Certifications
* Certified Sales Operations Professional (CSOP)
Knowledge & Skills
NA
Cross-Org Skills
* Effective Communication
* Results Orientation
* Learning Agility
* Digital Fluency
* Customer Centricity
Impact & Scope
* Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.
Complexity
* Responds to routine issues within established guidelines.
Disclaimer
* This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
Keywords: Project Manager, Project management, Managed Print Services, Printers, Copiers, Faxes.About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 223402 when responding to this ad.
