Description
UKG is currently adding a Contract Renewal Operations Administrator to our rapidly growing Relationship Management operations team! Do you have a strong attention to detail, and excellent collaboration skills? If so, please review the description and qualifications and apply today if qualified!
**The employee will be expected to work onsite at our Weston, FL office 2 days/week**
Duties and Responsibilities:
• Process support contracts accurately, efficiently, and in a timely manner to support monthly revenue recognition and invoicing schedule
• Process amendments and invoicing in a timely manner, ensuring that the billing contracts accurately reflects customers current contracted product, pricing, sales credits, and billing frequency
• Process contract termination for assigned accounts in a timely manner as warrants
• Maintain Customer Account records in various systems related to contract amendments while processing credits and invoices
• Partner closely with cross-functional departments to ensure information within Salesforce Contracts, Oracle Service Contracts, Microsoft Dynamics, and any other operational systems are updated accurately and timely
• Handle incoming and out-going field questions/issues from Customers, Sales, Finance and other departments within UKG regarding contract issues involving appropriate parties as needed for final resolution
• Ensure all monthly contract activities are processed accurately, efficiently and in a timely manner to assist with monthly revenue recognition, invoicing and account reconciliation
• Ensure invoice/usage disputes from internal and external parties are resolved in a timely manner through Service Now
• Support various special projects as required
Address
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