Contract Maintenance - Analysis, Billing, Renewals

At Office1, we leverage our "winning triangle" to create an unparalleled company culture. We align our commitment to our customers with our employee goals. We understand that our employees enable our customers' success and that is why we focus on creating opportunities rooted in our employee' purpose and passions!

What is Office1?

As a leading provider of office technology solutions in the SMB space, Office1 has been serving our customers since 1995. We offer our customers a unique SaaS like engagement to manage all their technology technological needs this has enabled Office1 to become one of the fastest growing managed service providers in the Western United States.

Come help us shape the future!

Office1 is looking for a detail-oriented individual to help the contracts team with contract analysis to ensure accurate billing. This position will be involved in all aspects the contracts and aftermarket revenue process, including but not limited to inception of contracts, record set up, on- going maintenance, contract expirations, renewals, terminations, analysis, application of payments/ funding, and account reconciliation. This individual will be involved in all aspects of the aftermarket process and interface with customers and personnel throughout the organization, in all departments, in all locations, and at all levels. This individual would need to be able to multi-task, in a fast-paced environment. This individual will review, audit, analyze, administrate and reconcile customer maintenance contracts.

What You'll Be Doing

Contact Maintenance - Primary

• Understand the various maintenance contract types.
• Review and audit maintenance contract billing records to make sure they are correct
• Perform profitability analysis of contacts to ensure they are within acceptable company standards
• Update contract records as required
• Review all maintenance contract invoices
• Resolve all contract exceptions (un-profitable, aged equipment type, etc.)
• Manage expiring contract and renewal process.
• Identify, research, and respond to any customer inquiries/ issues regarding contracts.
• Application of funding to contract invoices.
• Reconcile maintenance billing to vendor funding/ payment differences.
• Other duties as assigned by Management

Meter Collections

• High volume calls to customers to obtain the copier meter readings, some email and/ or faxing
• Visit various web sites to obtain the copier meter reads.
• Upload meters from Ricoh USA
• Input meter read information into the Eautomate computer system for monthly revenue generation
• Answer all meter related questions that any internal or external customer may have
• Perform general clerical duties to include but not limited to: copying, faxing and filing
• Identify, research and resolve customer meter issues using various computer programs
• Other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge

• Ability to communicate effectively and professionally verbally and in writing.
• Strong understanding of accounting principles and fundamentals.
• Knowledge of office administration and business procedures.
• Ability to maintain a high level of accuracy in preparing and communicating order information.
• Confidentiality concerning financial transactions and customer accounts.

Skills

The incumbent must demonstrate the following skills:

• Excellent interpersonal skills
• Analytical and problem-solving skills
• Attention to detail and high level of accuracy
• Very effective organizational skills
• Should have excellent written and verbal communication skills.
• Should have good customer service skills.
• Computer skills including the ability to operate Microsoft Word, Excel, and Outlook.
• Time management skills.

Personal Attributes

• Be honest and trustworthy
• Be respectful
• Possess cultural awareness and sensitivity
• Be flexible
• Demonstrate sound work ethics
• Positive Attitude

Diversity

Office1 believes we work more productively, and our jobs are more enjoyable, when our team includes members with a diversity of backgrounds and life experiences. We take all reasonable steps to seek out candidates with diverse experience and ensure our work environment is welcoming and respectful for everyone on our team.

Benefits

As part of Office1, you'll receive world class benefits, including:

• Vacation Time
• Paid Personal Time
• Paid Holidays
• Medical, dental, and vision (with a generous contribution)
• Supplemental Benefits (VSTD, VLTD, Life, EAP & more)
• 401K Matching
• Onsite Parking
• Onsite Gym, Showers and Lockers
• Activity Rooms
• Educational Opportunities
• Growth Opportunity