Contract Development And Compliance Manager, Global Sales

Job Description
The purpose of the Ricoh Global Services Commercial team is to win and retain profitable business with Ricoh's large global clients (existing and target). The team delivers well-constructed, often complex, competitively priced,
and compelling proposals through application of global expertise and consistent global best practice, supporting both new service lines and core print businesses. The Contract Development and Compliance (CD C) team is responsible for documenting and communicating best practice throughout the Global Major Account business
segment to ensure required levels of quality, business compliance and efficiency for global clients.
The CD C Manager is specifically responsible for developing new contractual material applicable to selected new lines of business and for ensuring internal compliance against published global standards.
Job Description Continued
Responsible for:

• Developing, publishing, and updating global contracting documentation (Master Services Agreements
• ) including appropriate elements for agreed new service lines.
• With line of business subject matter experts (SMEs), creating standard global SoWs for the agreed new
• service lines
• Providing subject matter guidance for global contracting documentation particularly for issues related to
• adjustments required for new service lines (e.g., currency, financing, and billing, service capability and
• SLAs)
• Ensuring individual global customer contracts meet the published standards, and that deviations are
• identified, and risks are mitigated or escalated prior to submission for global approval

Key Performance Measures:

• Global Major Account revenue target attainment including revenues from new service lines.
• Global Major Account profitability.
• Customer satisfaction and retention.
• Customer acquisition.

Key Challenges:

• Complexity associated with global business.
• Maintaining sharing global business knowledge.

Minimum Qualifications:
Education: Bachelors degree preferably in business or law or a technical, science or engineering discipline
Experience: Minimum 5 years of experience in relevant industries or disciplines: bid, contract negotiation, pricing, product marketing, procurement.
Skills and knowledge required:
Analytics: Ability to identify, analyze, research, and resolve business process issues and make appropriate recommendations.
Business Acumen: Ability to understand business and legal concepts, including subtle distinctions and nuances within the wider context of both the customer's and Ricoh's global market and business situation.
Leadership: Displays the confidence, authority, and empathy to influence and gain commitment with internal clients, partners, and management. Lead the internal team through projects when needed. Remains well organized, calm under pressure and able to consistently make reasoned business decisions.
Communication: Excellent written and verbal communication skills with a focus on persuasive writing and the ability to both coach and communicate at all levels of an organization. Proficient in common Microsoft tools (e.g., Word, Excel, PowerPoint).
Financial: Excellent grasp of the key financial aspects of business; profit and loss, cash flow, leasing and financing, interest rates, inflation, exchange rates, international trading, market forces.
Company Fit: Works easily with colleagues of different styles and cultural backgrounds. Approachable, pleasantly responsive, yet firm where necessary.
Style: Results oriented, passionate and demonstrates ability to work under pressure, to multitask and prioritize when required. Strong attention to detail. Always meets commitments. Able to tolerate ambiguity, be flexible and adaptable, and ability to work without significant levels of direction.
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